NBT Bank · 6 hours ago
Call Center Associate
United States
Full-time
Remote
Entry Level
$19.17/hr - $25.57/hr
2+ years expNBT Bank is a stable financial institution that empowers people to grow and innovate. They are seeking a Call Center Associate responsible for delivering exemplary service to clients regarding retirement plan provisions and technology offerings while ensuring resolution of any complaints or concerns.
BankingFinancial Services
No H1B
Responsibilities
Actively field calls from our client base through the Participant Service center phone line. Provide support on products and services offered. Identify, research, document when necessary, and resolution to participant questions or concerns requiring follow up
Identify and escalate issues affecting the EPIC RPS client base to the Manager of the Participant Service Center as needed
Perform other duties as assigned
Qualification
Required
Associate's degree and two (2) years' experience or equivalent combination of education and experience
Ability to read and interpret documents such as procedure manuals and technical procedures
Ability to write routine reports and correspondence
Ability to speak effectively with both internal and external contacts
Ability to communicate effectively with clients
Ability to project a positive attitude and professional demeanor
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have existing knowledge of advanced Microsoft Office applications with the emphasis on Word, Excel, PowerPoint and Access
Benefits
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Company
NBT Bank
NBT Bank, N.A. is a financial institution
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Kingsley
EVP & CFO
Amy Hurta
SVP, Director of Operations and Chief Diversity & Inclusion Officer
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