ServiceChannel · 7 hours ago
Provider Development Manager, Strategic Partnerships
United States
Full-time
Remote
Mid Level
$71K/yr - $118K/yr
3+ years expServiceChannel is a leading cloud-based service automation platform for facilities management, and they are seeking a Provider Development Manager to build and maintain relationships with key business partners. This role is responsible for developing and operationalizing partnerships with service providers to enhance service quality and drive growth objectives in the Facility Management industry.
EnterpriseFacility ManagementInformation ServicesInternetSaaS
Responsibilities
Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses
Define and manage complex KPIs for our providers and gather feedback to operationalize improvements
Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs
Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes
Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis
Develop understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes
Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets
Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team
Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs
Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc
Work closely with, and support, our client partners to ensure their provider network is meeting expectations
Qualification
Required
3+ years of experience in a facilities management role, specifically pertaining to provider development and management
The energy and desire to build strong relationships and speak with service providers every day
Willingness and desire to ask, learn, and engage with other team members in order to obtain cross functional team excellence
A demonstrated ability to provide support and guidance on fundamental computer applications and specific technical product questions, particularly in a fast-paced environment
Strong attention to detail
Ability to quickly learn new tasks, adapt to new processes, and learn software solutions
A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
Ability to work independently at home with a strong record of attendance and punctuality
Proficient in Excel
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Medical, dental, vision, life and LTD insurance
HSA
401(k) retirement plan
Company
ServiceChannel
ServiceChannel is the cloud-based service automation platform for facility maintenance and repair services.
201-500 employees
H1B Sponsorship
ServiceChannel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$114.5MKey Investors
AccelSJF VenturesJeffrey Finkle
2021-07-12Acquired
2017-05-02Series B· $54M
2015-01-20Series Unknown· $31M
Leadership Team
Alex Aleshinskiy
Sr. Director of Engineering
Bashir Abdallah
Chief Product Officer
Recent News
Company data provided by crunchbase