Leidos · 1 hour ago
User Support Specialist (Intelligence Data Discovery and Tradecraft)
Bethesda, MD
Full-time
Hybrid
Senior Level, Lead/Staff
$92K/yr - $167K/yr
8+ years expLeidos is a leading technology company focused on providing innovative solutions for the Defense and Intelligence Community. As a User Support Specialist, you will ensure that the intelligence data discovery platform is user-friendly and effectively supports mission outcomes by collaborating with team members and users to enhance technology use and provide training.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Ability to become a POSTMAN power user to support the discovery of critical intelligence insights
Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement
Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products
Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data
Create POSTMAN training and familiarization material to support Users
Document and communicate user requirements to POSTMAN development teams
Collect and analyze metrics to refine user engagements and improve data discovery
Qualification
Required
An active TS/SCI clearance with ability to obtain a Polygraph
A Bachelor's Degree and minimum 8 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree
Experience working with Intelligence Community and Law Enforcement Agencies
Experience with creating user guides and training end users for software platforms
The ability to perform well in a dynamic, fast-paced environment
To enjoy and excel at solving complex problems to support real-world National Security missions
To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions
To be self-motivated, creative, and organized
The ability to clarify and accomplish tasks on time, under limited supervision
The ability to exercise good professional judgement that results in building relationships and negating or resolving problems
Excellent written and verbal communication skills
Preferred
Experience providing technical training for IC tools or technologies
Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook)
Data analytics experience
Experience engaging with Senior Executive Service civilians and equivalent Military ranks
Experience working Russia, China, Iran, and North Korea issues
High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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