The Gill Corporation · 1 week ago
Account Manager (82294)
El Monte, CA
Full-time
Onsite
Mid Level
3+ years expThe Gill Corporation is one of the world's largest manufacturers of honeycomb and high performance floor panels for the aerospace industry. They are seeking an experienced Account Manager to serve as the primary commercial and operational interface for their largest customers, ensuring contractual compliance and fostering strong relationships to support customer satisfaction and business objectives.
CommercialManufacturingSales
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact for assigned major OEM accounts, building and maintaining professional, trust-based relationships
Ensure full performance to contractual requirements, including on-time delivery, quality standards, and other key metrics
Monitor and manage internal and customer-facing performance metrics, proactively addressing deviations
Oversee adherence to long-term contract terms by all parties
Identify risks, scope changes, potential non-conformances, and escalate appropriately to Contracts, Program Management, or leadership
Support contract interpretation, amendments, and compliance throughout the program lifecycle
Develop strong working relationships across internal departments (e.g., Planning, Production, Quality, Purchasing, Estimating, Engineering) to ensure contracted commitments are met on time and in full
Coordinate internally to align production schedules, resolve bottlenecks, and maintain delivery reliability
Lead or coordinate efforts to mitigate risks, clarify misunderstandings, resolve disputes, and negotiate assertions or claims
Identify and communicate potential scope changes that could impact cost, schedule, or performance, collaborating with relevant teams for timely responses
Receive, review, and disseminate customer orders, changes, amendments, and other correspondence received via email, customer portals, or other channels
Coordinate required reviews and approvals across departments (e.g., Planning for delivery dates/quantities)
Enter orders/changes into systems, issue confirmations, and ensure accurate documentation
Maintain meticulous attention to detail in all activities to ensure the company meets its obligations on time, within scope, and to quality standards
Escalate quality concerns, production issues, or delivery risks promptly to appropriate internal stakeholders
Ensure accurate capture and understanding of customer requirements before transmitting to internal teams (Planning, Estimating, Production, Purchasing, Quality, Leadership)
Liaise across departments to prepare timely, competitive, and compliant quotations/responses
Develop deep expertise in company ERP (SAP) and CRM (SAP Sales Cloud) tools
Accurately process quotes, orders, changes, acknowledgments, complaints, and other transactions
Document status updates, communications, agreements, and key decisions in systems for traceability
Master both documented and informal company processes/procedures
Ensure personal work and delegated tasks remain fully compliant while driving continuous improvement
Perform additional responsibilities as assigned, including evolving role requirements as the position matures
Qualification
Required
Bachelor's degree in Business, Marketing, Sales, Engineering, Supply Chain, or a related professional field, or equivalent combination of education and experience
3-5 years of progressive experience in sales, customer service, program management, account management, inside sales, or a closely related field
Aerospace industry experience strongly preferred, particularly with Tier 1 suppliers or OEM long-term contracts
Comprehensive understanding of ERP and CRM systems; SAP and SAP Sales Cloud experience highly desirable
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong analytical, problem-solving, and organizational skills with exceptional attention to detail
Excellent negotiation, communication, and interpersonal abilities to manage complex, cross-functional, and customer-facing interactions
Professional-level fluency in English, both written and spoken, including mastery of industry-specific, company-specific, and position-related terminology
Must be available to work the shift specified by the position and be flexible to potential overtime on outside of scheduled shift hours, weekends/holidays. May be required to travel to Customer, other Division sites and/or industry events
U.S. Citizen
Company
The Gill Corporation
The Gill Corporation is a manufacturer company of composite products for the aerospace, marine, and recreation industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janet Caldwell
Chief Financial Officer
Ken Eme
COO
Recent News
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