Santander Bank, N.A. · 4 hours ago
Sr. Associate, Program Management
Miami, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$94K/yr - $165K/yr
9+ years expSantander Bank, N.A. is a global leader in the financial services industry, evolving into a technology-driven organization. The Sr. Associate, Program Management is responsible for leading technical delivery and integration of Campus Digital across US universities, ensuring successful deployment and building strong relationships with institutional partners.
BankingFinanceFinancial Services
Responsibilities
Own the end-to-end integration lifecycle, from technical assessment to warranty phase
Lead team of outsourced implementation teams by vendor and Universia holding
Coordinate all key components: API validation, SDK configuration, and release management
Ensure full compliance with data and accessibility regulations
Lead testing strategy, defect triage, and integration dashboards to track blockers, ownership, and release status
Act as single point of contact (SPOC) between Santander, Campus Global, and university IT teams
Guide, persuade, and align stakeholders through a clear, confident and value-driven delivery narrative
Present project status, risks, and mitigation plans to CIOs and university steering groups
Build strong, trust-based relationships that drive long-term adoption and satisfaction
Translate technical dependencies into business impact and adoption value
Establish a clear governance model per university (roles, and scope control)
Manage risk, trace decisions, and maintain transparency on scope, change, and timeline
Serve as the accountable lead for integration outcomes, escalating gaps when needed
Oversee post-launch operations, incident triage, and transition to the Business-as-Usual (BAU) support model
Drive lessons learned documentation and feed insights into future deployments
Promote continuous optimization of performance, stability, and user experience
Qualification
Required
9+ Years Formal Project Management experience in a Financial Services environment - Required
9+ Years Estimating and budgeting to ensure project costs are maintained - Required
9+ Years Experience with SW Project Management tool - Required
9+ Years Managing multi-year projects with cross-enterprise interdependencies. - Required
9+ Years Enabling individuals to work effectively as they plan, implement, and experience change - Required
9+ Years Building project planning documents - Required
9+ Years Engaging the support and resources of others to achieve project goals and objectives; influencing without authority - Required
9+ Years Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals - Required
Proven experience in SaaS or enterprise mobile integrations, including API and SDK management
Strong understanding of OAuth 2.0, OpenID Connect, SAML, and federation metadata handling
Skilled in API testing and validation (Postman, Swagger, SoapUI, Insomnia)
Experience with Azure AD / Entra ID, Keycloak, or similar IdPs
Familiar with mobile CI/CD pipelines, app instrumentation, and store release flows
Ability to interpret logs and telemetry (Firebase, App Center, New Relic) for diagnostics and performance
Knowledge of hybrid university environments (on-prem, cloud)
Deep understanding of GDPR and accessibility standards (WCAG 2.2)
Consultative mindset – able to listen, understand and co-create solutions with clients
Influential communicator – persuades and inspires confidence in senior stakeholders
Commercial and customer-centric thinking – ensures universities experience real value throughout the journey
Structured and analytical problem solver, capable of managing ambiguity and high pressure
Ownership mentality – takes accountability from start to finish
Resilient and adaptive, thriving in complex stakeholder environments
Preferred
Bilingual communication (English C2 / Spanish B2+)
Passion for higher education, digital innovation, and experience design
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
Recent News
Providence Business News
2026-01-16
CEE Legal Matters
2025-12-22
The Philadelphia Inquirer
2025-12-06
Company data provided by crunchbase