City of New York · 11 hours ago
IT Project Specialist
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $151K/yr
4+ years expThe City of New York is seeking an IT Project Specialist for the Fire Department, which is recognized as the world's busiest emergency response agency. The role involves managing ServiceNow, overseeing change management processes, and supervising asset management activities within the agency.
GovernmentLegalPublic Relations
Responsibilities
Managing all aspects of ServiceNow
Gathering from end users throughout the Agency, creating & managing stories for development, testing new development workflow, approving for move to Production, UAT & training End Users, & maintaining CMDB of Hardware/Software & Licenses
Manage 1 ServiceNow Admin (consultant) & 3rd party developers (Thirdera)
Integrate ServiceNow with IT security tools as needed
Perform all aspects of Change Management, including reviewing change requests in all states, following up to ensure assessment, approval, implementation & review are completed within the scheduled start & end dates of the change request
Run the Change Advisory Board weekly meetings
Manage Assets from receipt to relinquishment, ensuring they are tagged & updated in ServiceNow as they move through their life cycle
Manage Grant assets in GTS to ensure compliance
Manage repair of assets with vendor for both warranty & out of warranty
Initiate, coordinate & supervise IT Asset audits throughout the Agency
Manage software licenses in ServiceNow
Manage 3 Asset Management full-time employees (Stockworker, Supervising Stockworker, Supervisor), directing daily assignments, assigning tasks, training
Manage all aspects of the Xerox DCAS EPM Contract
Review monthly invoices, EOS/EOL devices for replacement and work with known device contacts to determine needs, review requests for new printers, update asset records in ServiceNow, review service tickets in Fleet Management Portal to ensure they are being addressed within the agreement, prepare MACDs (moves, add, change, disposal) & send to Xerox to update their records as printers are replaced, disposed & network changes (IP address) are made
Review NAFD (no answer from device) to determine why the device is not being discovered
Qualification
Required
A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
Education and/or experience which is equivalent to '1', '2', or '3' above
Preferred
Excellent Customer Service skills
Advanced proficiency in excel
Attention to detail
Ability to multitask
Employee and workflow Management skills
Knowledge of ITSM processes
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
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