L.A. Care Health Plan · 4 hours ago
Information Technology Business Operations Analyst II
Los Angeles, CA
Full-time
Onsite
Mid Level
$77K/yr - $124K/yr
3+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, created to provide health coverage to low-income Los Angeles County residents. The Information Technology Business Operations Analyst II is responsible for supporting IT and business operations, ensuring timely resolution of operational needs, and contributing to strategic projects.
FitnessGovernmentHealth Care
Responsibilities
Monitor and track operational issues, ensuring timely escalation and resolution
Facilitate communication between IT teams, business stakeholders, and support teams
Prepare and maintain operational dashboards and reports for leadership
Support compliance activities related to regulatory changes and audit requirements
Assist in backlog management and prioritization of operational tasks
Participate in strategic projects and provide operational insights
Identify process improvement opportunities and recommend solutions
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in Information Technology or Related Field
At least 3 years of experience in IT operations, business operations, or related roles
Experience and familiar with Agile methodology in product development life cycle, Managing/maintaining scope for Jira/Tableau/Power BI reports
Experience with Jira, Confluence, and AI tools for productivity like Copilot
Jquery/SQL skills for reporting tools like Jira, Tableau/Power BI
Project Management skills that align with Agile development
Strong organizational and time management skills with the ability to organize and meet deadlines
Problem solving skills with the ability to recognize and track issues, identify solutions and escalate to management when necessary
Strong analytical skills with ability to interpret data
Advance computer skills in MS Office Products
Written and Communication skills with the ability to communicate with other effectively
Presentation skills with the ability to present information as needed
Goal oriented skills with the ability focus on goals/objectives and obtain pre-determined results
Knowledge and understanding of regulatory requirements
Information Technology Infrastructure Library (ITIL) Certification
On-the-job training in IT operations processes
Preferred
Experience in healthcare or regulated industry environments
Familiarity with Information Technology Infrastructure Library (ITIL) frameworks and operational reporting tools
ITIL and compliance training
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
Company data provided by crunchbase