Haleon · 2 hours ago
Customer Service Logistics Professional
Warren NJ
Full-time
Hybrid
Entry Level
$67K/yr - $84K/yr
1+ years expHaleon is a purpose-driven consumer company focused on everyday health, and they are seeking a Customer Service Logistics Professional. This role serves as a critical link between customers and the internal supply chain organization, responsible for order fulfillment, collaboration with partners, and managing order-to-cash relationships.
ConsumerHealth CareMedical
Responsibilities
Provide efficient and accurate order fulfillment of an assigned account base and act as a liaison between the customers and internal partners
Review and mitigate potential sales order issues including customer expected pricing and ensuring compliance with Haleon’s policies and procedures
Communicate inventory constraints and surpluses to customers as appropriate
Optimize LTL shipments into truckloads or ‘ship withs’ where feasible
Understand carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while additionally monitoring shipments to ensure on-time delivery/OTIF requirements
Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer
Manage issues regarding damaged goods, shipment delays, customer refusals and returns, etc
Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customer as required
Report and validate data to support customer service and transportation activities and support Haleon KPI’s and customer scorecard requirements
Analyze existing order to ship processes for possible improvements
Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives
Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks
Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items
Qualification
Required
Bachelor's degree
Minimum 1 year of customer-facing experience (retail, sales and/or supply chain)
Experience with MS Office Suite Applications and MS Excel
Preferred
Bachelor's degree in business, supply chain or finance
Experience with order processing, invoicing, credit/debit memos, claims and deductions
Understanding of governance and risk management
Ability to multitask and manage many projects with a wide variety of queries
Experience in working across boundaries with diverse internal and external cross functional stakeholders, spanning varied levels of hierarchy
Proficiency in Microsoft Word, Excel, and PowerPoint
Resourceful, energetic, and self-motivated individual with ability to work independently and as part of a team, to deliver high quality output, on time
Strong and effective written and oral communicator
Ability to employ effective decision-making strategies in resolving issues
Benefits
Generous 401(k) plan
Tuition reimbursement
Time off programs including 6 months paid parental leave
Healthcare programs where the company pays for the majority of your medical coverage for you and your family
Discretionary bonus based on the achievement of key business performance
Other incentive/recognition programs
Company
Haleon
Haleon is to deliver better everyday health with humanity.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.06B2025-01-16Post Ipo Secondary· $3.06B
2022-07-18IPO
Leadership Team
Brian McNamara
Chief Executive Officer
Carl Haney
Chief R&D Officer
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase