Nesco Resource · 9 hours ago
Customer Service Representative
Columbus, OH
Full-time
Hybrid
New Grad, Entry LevelNesco Resource is a company focused on providing exceptional customer service, and they are seeking a Customer Service Representative to manage customer orders and requests. The role involves processing orders, ensuring customer satisfaction, and performing additional departmental duties as needed.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Be able to handle an average of 13 customer interactions per hour. This includes incoming and outgoing calls, with incoming as the priority
Provide prompt, accurate and courteous responses to customers by being genuine, caring and engaging
Solve routine and complex problems (contact supervisor immediately for problems unable to solve)
Answer incoming customer service orders as soon as possible
Display active listening and superior customer service skills for both external and internal customers
Display the ability to enter orders manually via a fax process
Navigate seamlessly through the call center application system
Display the ability to operate the phone system effectively
Adhere to work schedule
Maintain a secure and quiet atmosphere free of disruption for managing calls
Advise Supervisor and/or Manager of situations which could affect the success of the remote or office employee
Other duties as assigned
Qualification
Required
Ability to work independently and as a team
Ability to self-manage in a remote/home or office environment
Ability to communicate effectively through electronic means including Microsoft Teams, Skype, and web-based meetings
Strong computer skills, including Microsoft Office Suite (Outlook, Word, and Excel)
Strong customer service skills
Solid communication skills (verbal, written, and listening)
Solid problem-solving and decision-making abilities
Results-oriented and goal-driven
Strong ethics, integrity, and accountability
Ability to type 35-40 words per minute
High School Diploma or equivalent required
Preferred
Medical terminology/experience preferred but not required
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase