ServiceNow · 8 hours ago
Associate Customer Success Guide
10 CityPlace, West Palm Beach, Florida, United States
Full-time
Hybrid
New Grad, Entry Level
0+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping organizations work smarter and more efficiently. They are seeking an Associate Customer Success Guide to drive customer success and platform adoption within the AMS region, acting as a trusted point of contact for customers and collaborating with internal teams to achieve business goals.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
Responsibilities
Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes
Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace
Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization
Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success
Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement
Support execute customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions
Work with a Large Portfolio of AMS customers, to understand their business drivers, challenges, and desired outcomes
Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals
Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences
Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions
Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
0-2 year(s) work experience
Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting
Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures
Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks
Program management experience, passion for customer success and improving workplace productivity through innovative technology solutions
This position is not eligible for employment based sponsorship
Preferred
Business-related degree preferred
Additional language preferred
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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Company data provided by crunchbase