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Tenth Revolution Group · 5 hours ago

Information Technology Support Specialist

Medina, OH

Full-time

Onsite

Entry, Mid Level

$50K/yr - $65K/yr

2+ years exp

Tenth Revolution Group is a fast-growing global IT consulting organization supporting enterprise and international clients across multiple industries. They are seeking a customer-focused IT Support Specialist to join the on-site technical support team, responsible for ensuring smooth and reliable day-to-day IT operations for employees.

Human ResourcesRecruitingSoftwareStaffing Agency

Responsibilities

Provide on-site technical support for desktops, laptops, mobile devices, printers, and peripherals

Troubleshoot and resolve hardware, software, and OS issues efficiently

Install, configure, and maintain Windows and macOS systems and enterprise applications

Support network connectivity issues and assist with basic server-related tasks

Manage user accounts, permissions, and access rights (e.g., Active Directory, Microsoft 365)

Document issues, resolutions, and workflows in the ticketing system

Collaborate with internal IT teams to escalate and resolve complex issues

Support employee onboarding and offboarding, including device setup and equipment recovery

Track and maintain IT asset inventory

Ensure adherence to IT policies, security standards, and best practices

Qualification

Windows supportMacOS supportMicrosoft 365Active DirectoryBasic networkingCustomer serviceService-oriented mindsetTicketing systemsCybersecurity principlesCompTIA A+Network+Microsoft Certified ProfessionalProblem-solvingCommunicationAttention to detail

Required

Associate or Bachelor's degree in Information Technology, Computer Science, or related field

2+ years of experience in IT Support, Help Desk, or Desktop Support roles

Strong knowledge of Windows and macOS environments

Experience with Microsoft 365, Active Directory, and basic networking concepts

Excellent problem-solving, communication, and customer service skills

Ability to work independently while managing multiple support requests

Proactive, service-oriented mindset with strong attention to detail

Preferred

Experience with ticketing systems such as ServiceNow, Jira, or Zendesk

Basic understanding of cybersecurity principles

Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)

Company

Tenth Revolution Group

Tenth Revolution Group is the global leader in cloud talent solutions, uniquely equipped to deliver digital transformation through people.

Founded in 2007

London, England, GBR

1001-5000 employees

https://www.tenthrevolution.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2016-07-29Debt Financing

2016-04-28Acquired

Leadership Team

Dave Liebman

Chief Legal Officer and Global Head of Administration

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Company data provided by crunchbase