ICBC (Insurance Corporation of British Columbia) · 9 hours ago
Mgr Cust Srv Auto Teams 1-3
Richmond Claims Services
Full-time
Hybrid
Mid, Senior LevelICBC (Insurance Corporation of British Columbia) is focused on providing effective car insurance solutions for British Columbians. The Manager, Customer Services Auto Team will lead a team of Claims Adjusters to manage claims risk, ensure quality customer service, and oversee the investigation and settlement of claims.
InsuranceLogistics
Responsibilities
Coaching your team of adjusters in file resolution with customers
Participating in resolving customer concerns, claims disputes, liability and coverage issues, and legal defenses
Providing information to enable response to external enquiries from service providers and business partners
Communicating divisional and corporate goals and inspiring your team to achieve them
Providing leadership and maintaining standards of performance by monitoring productivity, quality of file handling and severity control
Implementing and monitoring unit business plans and participate in the development of the unit budget
Contributing to projects, committees and task forces
Recruiting, hiring and training new staff members
Qualification
Required
Several years of insurance industry experience as a Claims Manager or adjuster
Excellent communication skills
Ability to lead, mentor and develop front line staff
Knowledge of the relevant acts, regulations, policies and procedures relating to claims estimating, adjusting, and claims administration
Demonstrated expertise in investigating, evaluating, negotiating and settling claims
Due to the nature of this role, candidates must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
Preferred
An undergraduate university degree is preferred
An insurance designation or actively working on completing a designation will be an asset
We will consider an equivalent combination of education and experience
Company
ICBC (Insurance Corporation of British Columbia)
We're ICBC, your provincial Crown Corporation responsible for insurance, driver licensing and road safety.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dave Barrett
Founder
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