Acuity International · 5 hours ago
Customer Care Specialist I (Rails)
8600 Astronaut Blvd - Cape Canaveral, FL
Full-time
Onsite
Entry Level
$16.20/hr - $16.20/hr
1+ years expAcuity International is a global organization seeking a Customer Care Specialist I to provide administrative support and exceptional customer service for their Occupational Health Services business unit. The role involves coordinating with examinees and network providers to schedule employment-related examinations while ensuring compliance with various protocols and providing professional customer service.
Information Services
Responsibilities
Coordinate with examinees and network providers to schedule employment-related examinations
Follow different protocols for each program. Adheres to program specific protocols, processes, and policies
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process
Contact examinees and facilities to schedule requested examinations
Contact providers regarding missing or incomplete examination results
File, scan, and retrieve exam results to include laboratory, medical, and final determinations
Consistently provides professional and gracious customer service
Processes inbound and outbound phone calls, faxes, email, and mail
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines
Handles all medical and drug screen results compliant to HIPAA standard practices
Other duties as assigned
May participate in interdepartmental project groups or task forces
May assist other departments with routine administrative duties
Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area
Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards
May serve on the OSHA VPP, Safety, and Wellness Committees
Qualification
Required
High School Diploma or equivalent
Customer service experience
Able to work a flexible schedule to accommodate work requirements
Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms
High level of organization and detail oriented
Dependability
Good written and oral communication skills
Must be able to pass a background check and drug screen
Preferred
1 year of office experience
Experience with medical terminology
Call Center Experience
Company
Acuity International
Acuity International is a leading provider of process and technology-based critical services to global government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Corbi
Chief Executive Officer
Joe Guiliano
Chief Financial Officer
Recent News
Washington Technology
2025-06-22
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