Santander Consumer USA · 6 hours ago
Representative, Dealer Operations and Collections(100% Remote)
United States
Full-time
Remote
Entry Level
$36K/yr - $56K/yr
1+ years expSantander Consumer USA is a global leader in financial services, evolving into a technology-driven organization. The Dealer Collections Representative is responsible for managing communications with dealers regarding receivable balances, reconciling discrepancies, and ensuring compliance with regulations while providing exceptional service and support to dealer partners.
Financial Services
Responsibilities
Execute and receive communications with Dealers, via phone, mail, or e-mail, regarding statements, payment instructions, cancellation requests, missing equipment claims, participation chargebacks, unwinds, inquiries, and any other related items
Maintain a clear understanding of other departments processes including Payments, Dealer Management, and Titles teams
Supporting our dealer partners with customized solutions including the negotiating of settlements, payment plans and/or other arrangements
Provide exceptional service while handling complaints, inquires, and requests via incoming Dealer e-mails, phone calls, and chat
Effectively handle difficult dealer conversations by utilizing conflict resolution techniques and word tracks
Properly escalate complaints and issues from dealers and internal partners
Analyze data and partner with administrators to insure customer deficiency balances and refunds are properly collected and distributed to mitigate negative customer impact
Build relationships with Dealerships and work closely with sales to support new business
Work cohesively with Payment Services, Sales Partners, Dealer Management, Titles and other Santander teams to provide best in class service for our dealer customers, remain compliant and to mitigate potential customer harm
Perform other tasks related to the SC receivables, including analyzing data on reports and spreadsheets, data entry or correction, and collaboration with other departments
Properly document communication activity within the system of record
Perform required functional processes in a timely manner, ensuring deadlines are met
Qualification
Required
High school diploma or GED- Required
Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook)
Intermediate to advanced typing and data entry processing skills
Ability to communicate effectively and professionally with internal and external customers
Ability to handle multiple tasks simultaneously
Excellent organizational and time management skills with strong attention to detail
Ability to educate customer on a service or product solution
Ability to respond to internal and external requests as needed
Ability to adhere to policies, procedures, and instructions of management
Demonstrates ability to cope with ambiguous and changing environments and remains calm under pressure
Takes initiative to present problems, concerns, questions and ideas
Ability to effectively work within a team and/or individually effectively, ensuring deadlines are achieved
Preferred
Bachelor's Degree: Business, Finance, or equivalent degree
1-3 years' experience in the Auto Finance field
1-3 years' experience in Auto Dealer Services
Previous Collections, Call Center, or Auto Dealership experience
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Benefits
Fair and competitive rewards package that reflects the impact you create and the value you deliver
Benefits are designed to support you, your family and your well-being, now and into the future
Company
Santander Consumer USA
In 1995, a group of young entrepreneurs thought they could make their mark on the world of automotive finance by thinking a little bigger and a lot bolder than the competition.
5001-10000 employees
H1B Sponsorship
Santander Consumer USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (39)
2023 (37)
2022 (31)
2021 (30)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Bruce Jackson
Chief Executive Officer
Ray Gill
Chief Of Staff to the CEO
Company data provided by crunchbase