Myridius · 3 hours ago
Salesforce Technical Architect
Greater Orlando
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expMyridius is seeking an experienced Salesforce Technical Architect to lead the design and delivery of large-scale Salesforce programs across various clouds. This role involves driving enterprise-grade contact center transformations and collaborating with stakeholders to ensure high-quality Salesforce solutions that align with business strategy.
Information Technology & Services
Hiring Manager
Sean Rose
Responsibilities
Lead end-to-end Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Lightning Platform
Architect scalable solutions for contact center transformation including CTI, omni-channel routing, IVR, voice, chat, and digital engagement
Define integration patterns and govern data flows across enterprise systems (ERP, CRM, data platforms, legacy systems)
Oversee multi-cloud architecture, ensuring alignment with Salesforce Well-Architected Framework
Drive solution design for enterprise-scale Salesforce implementations with global complexity
Provide architectural governance, technical leadership, and quality assurance throughout the SDLC
Build reference architectures, technical standards, and reusable components
Evaluate platform limits, performance considerations, and long-term scalability
Translate business and industry-specific requirements (Travel & Hospitality, Customer Service, Loyalty, Guest Experience) into technical solutions
Lead Data Cloud architecture including data ingestion, harmonization, identity resolution, insights, and activation
Guide Lightning Web Component (LWC) design patterns, Salesforce Automation, and declarative best practices
Architect and deliver Service Cloud Voice , digital channels, knowledge, case management, field service, and AI-driven service processes
Work with telephony and CCaaS providers (Genesys, Avaya, Amazon Connect, NICE, etc.) to design seamless customer service journeys
Define KPIs, SLAs, and performance architectures for high-volume service operations
Partner with business, UX, and product teams to define vision, roadmap, and release strategy
Communicate architectural recommendations to executives and technical audiences
Mentor and guide developers, admins, and junior architects
Qualification
Required
12+ years of Salesforce experience, including complex enterprise implementations
Deep expertise across Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, and the Lightning Platform
Proven experience in contact center transformation and omni-channel service implementations
Strong integration experience: REST, SOAP, Mulesoft, APIs, event-driven architecture, middleware
Experience in large multi-org, multi-cloud environments with global stakeholders
Hands-on experience with LWC, Apex, Flows, Platform Events, and enterprise data modeling
Salesforce Certified Application Architect & System Architect required (or strong progress toward both)
Ability to work onsite in Orlando, FL or fully available during EST hours
Preferred
Background working with or delivering solutions for Travel & Hospitality customers
Company
Myridius
Myridius, formerly RCG Global Services has been at the forefront of helping enterprises transform through technology.
1001-5000 employees
H1B Sponsorship
Myridius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (6)
2022 (11)
2021 (11)
2020 (24)
Funding
Current Stage
Late StageCompany data provided by crunchbase