Western States · 7 hours ago
Customer Service Manager
Sun Prairie Location - Sun Prairie, WI 53590
Full-time
Onsite
Mid, Senior Level
$50K/yr - $65K/yr
3+ years expWestern States is seeking a highly motivated Manager of their Customer Service Team to lead their dedicated team at the Label Division in Sun Prairie, WI. In this pivotal role, you will ensure the highest level of customer satisfaction by overseeing daily operations, coaching and developing your team, and implementing strategies to enhance customer service processes.
ManufacturingRetail
Responsibilities
Supervise, mentor, and motivate a team of customer service representatives, fostering a positive and productive work environment
Oversee daily customer service operations, ensuring prompt, accurate, and professional responses to inquiries, orders, and issue resolution
Act as an escalation point for complex customer issues, demonstrating strong problem-solving skills and a commitment to positive outcomes
Identify and implement process improvements to enhance efficiency, customer satisfaction, and team performance
Conduct regular coaching sessions, performance reviews, and training to develop your team's skills and product knowledge
Work closely with other departments, including sales, production, and shipping, to ensure seamless customer experiences
Stay up-to-date on product offerings, industry trends, and company policies to effectively support the team and customers
Qualification
Required
Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team
Problem solving, critical thinking skills and time management skills
Thorough knowledge of company products, services, and policies
Understanding of CSR and Sales Representative functions
Knowledge of CSR policies and procedures
Strong interpersonal, organizational, and supervisory skills
Excellent verbal and written communication skills
Proficient in MS Office suite
Able to operate related computer applications and basic business equipment
Bachelor's degree or equivalent experience
3 to 5 years of customer service management experience
Benefits
401k with company match
9 paid holidays
80 hours of PTO
Sick Days starting your first year
Company
Western States
As a premier manufacturer of envelopes, labels, and packaging, Western States serves a national market of printers, distributors and mailing service providers.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase