State of Oregon · 8 hours ago
Public Benefits Specialist Entry
Salem, OR
Full-time
Onsite
Entry Level
$3,952/mo - $5,169/mo
2+ years expThe Oregon Department of Human Services is an Equal Opportunity Employer seeking a Public Benefits Specialist Entry to empower Oregonians to access vital services. The role involves assisting customers in-person and virtually, providing information on various assistance programs, and contributing to a welcoming environment.
GovernmentRecyclingSustainabilityWaste Management
No H1B
Responsibilities
Be the first face of contact in the ODHS offices for customers either entering the physical office or virtually through the online application portal or telephone communication
Contribute to the welcoming environment as families interact with the department
Greet and assist Oregonians through a trauma-informed lens
Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources
Work within a team that collaboratively rotates tasks to support the business needs of the office
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Demonstrated professional demeanor that delivers quality customer service daily by telephone, in writing or in person
Experience in usage and functionality of computers, web browsers, databases, and programs such as Microsoft along with other general office equipment such as phone systems, copiers, scanners, fax, etc
Experience conveying technical concepts, including complex rules, regulations, and procedures, to customers with diverse learning styles and varying levels of familiarity with the subject
Experience interpreting non-verbal cues, simplifying information into understandable components, utilizing relatable examples to illustrate intricate details, and confirming comprehension through active listening techniques
Experience elevating all team member voices with inclusion
Experience building relationships with team members
Experience independently reviewing and verifying information for the purpose of completing accurate data entry
Experience developing a comprehensive understanding of assignment to determine appropriate outcomes and follow up actions needed
Experience using trauma aware and strength-based practices to create welcome
Experience assisting individuals with diverse experiences and cultural backgrounds
Experience providing equitable service to overcome barriers
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
U.S. Environmental Protection Agency
2023-10-23Grant· $0.5M
Leadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
Company data provided by crunchbase