L.A. Care Health Plan · 6 hours ago
Director, Information Technology Business Operations
1200 Building
Full-time
Onsite
Director/Executive
$150K/yr - $254K/yr
8+ years expL.A. Care Health Plan is an independent public agency created to provide health coverage to low-income Los Angeles County residents. The Director of Information Technology Business Operations is responsible for governing and coordinating enterprise IT operational processes, ensuring high-quality delivery of technology releases and overseeing the efficiency of the IT team.
FitnessGovernmentHealth Care
Responsibilities
Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Manages budgets and resources effectively
Conducts strategic planning to utilize resources to meet current and future departmental and Enterprise-wide goals. Oversees the IT business operations financial tracking, actuals, and variance analysis. Manages budgets and resources effectively
Leads the IT portfolio management function, ensuring visibility into project status, risks, and dependencies. Establishes program governance and ensure consistent delivery practices across teams. Drives prioritization frameworks to balance innovation, maintenance, and regulatory needs
Leads IT operational strategy to align technology capabilities with enterprise priorities. Leads and oversee enterprise Release Management for all technology solutions deploying to production
Facilitates and responsible for the Change Advisory Board (CAB), ensuring risk assessment, dependency management, and stakeholder alignment for all changes
Identifies and actualizes enhancements to support company vision. Define and enforce production readiness criteria for all releases, including documentation, support models, and monitoring requirements
Establishes governance frameworks for budgeting, portfolio management, vendor oversight, and performance reporting. Serves as the escalation point for vendor-related issues impacting releases or production stability
Develops and maintains relationships with key stakeholders. Collaborate with cross-functional management teams
Implements standardized processes across project intake, prioritization, and delivery. Monitors key performance indicators (KPIs) and operational metrics, driving continuous improvement initiatives. Ensures audit readiness and compliance with internal and external requirements
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Information Technology or Related Field
At least 8 years of experience in technology and/or enterprise operations
At least 5 years in release management, or business operations
At least 6 years of experience in leading, supervising and/or managing staff
Experience with IT governance, change and/ or release management frameworks
Exceptional knowledge and ability in ITIL, change management, release management frameworks
Strong understanding of IT governance, fiscal management, and portfolio management
Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization
Demonstrated ability to make sound and timely decisions
Demonstrated ability to adapt to changing situations and adjust strategies accordingly
Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change
Excellent people skills for building relationships, fostering teamwork, and creating a positive work environment
Excellent written and verbal communication, negotiation, and people skills
Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations
Must have a deep understanding of financial principles
Ability and exceptional knowledge in developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation
ITIL and change management training
Preferred
Master's Degree
Healthcare or other regulated industry experience
Vendor management and risk mitigation expertise
Information Technology Infrastructure Library (ITIL) Certification
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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