HCLTech · 5 hours ago
Field Support Technician
Flint, MI
Full-time
Onsite
Entry, Mid Level
$36K/yr - $59K/yr
2+ years expHCLTech is seeking a Field Support Technician responsible for providing on-site technical support and troubleshooting hardware/software issues. The role involves installing and configuring equipment while ensuring smooth IT operations across assigned locations.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Prashant Singh
Responsibilities
Provide on‑site technical support for desktops, laptops, printers, mobile devices, and other IT equipment
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and upgrade operating systems, applications, and hardware components
Perform routine maintenance, patching, and system updates
Support end users with connectivity issues (Wi‑Fi, LAN, VPN, etc.)
Set up new user workstations, peripherals, and accessories
Perform break/fix repairs and coordinate hardware replacements with vendors
Maintain asset inventory and update asset records
Follow IT service management (ITSM) processes like incident, request, and problem management
Provide support during office moves, new setups, or tech refresh projects
Escalate complex technical issues to L2/L3 teams as required
Ensure compliance with IT policies, security guidelines, and operational standards
Document troubleshooting steps, resolutions, and support activities
Qualification
Required
2–5 years of experience as an IT Field Technician or Desktop Support Engineer
Strong knowledge of Windows OS, basic networking, and hardware troubleshooting
Experience with Active Directory, Office 365, and common enterprise applications
Ability to diagnose and repair desktops, laptops, and peripherals
Basic understanding of networking concepts (TCP/IP, DHCP, DNS)
Familiarity with IT ticketing tools (ServiceNow, Remedy, Jira, etc.)
Strong communication and customer service skills
Ability to work independently and manage field visits
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Business Wire
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase