TherapyNotes, LLC · 23 hours ago
Customer Support Representative
Philadelphia, PA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $50K/yrTherapyNotes is a leading provider of behavioral health Practice Management and EHR software, seeking a Customer Support Representative to join their dynamic team. The role involves assisting customers with account management, providing training on software features, and handling support requests to ensure a high standard of service.
Health CareTherapeutics
Responsibilities
Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Qualification
Required
Customer Service Experience
Flexible work hours required including limited nights and weekends
Tech savvy: excellent computer and technical problem solving skills
Excellent verbal and written communication skills
Effectively exchange information via telephone, email, and instant messaging platforms
Strong competence and comfort listening and responding to customer needs and concerns
Ability to exercise composure when operating under stressful situations
Excellent time management skills
Team player that carries their weight, has a willingness to grow and strives for excellence
Interest in working in an entrepreneurial, small to mid-sized business environment
Preferred
Experience working in a software support, call center, training or inside sales environment is a plus
Experience with multichannel customer support / help desk software is a plus
Benefits
Employer sponsored health, dental, vision, life, and disability insurance
Retirement plan with company contribution
Annual company profit sharing
Personal development/training budget
Open, collaborative work environment
Extensive 2-week onboarding plan
Comprehensive mentorship program
Company provided refreshments and occasional lunches
Company
TherapyNotes, LLC
TherapyNotes® is an online practice management system for behavioral health, featuring robust notes, scheduling, and billing features.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brad Pliner
CEO
Company data provided by crunchbase