Live Comfortably, LLC · 1 day ago
Senior Director Quality Assurance
Rock Hill, SC
Full-time
Hybrid
Director/Executive
10+ years expLive Comfortably, LLC is seeking a Quality & Compliance Senior Director to manage all aspects of their Quality Assurance, Regulatory Compliance, and Sustainability functions. This role provides strategic leadership across North American operations and the global supply chain to ensure products meet internal standards and regulatory requirements while driving customer satisfaction and continuous improvement initiatives.
Consumer GoodsE-CommerceFashionLifestyle
Responsibilities
Establish and drive a clear strategic quality and compliance vision that promotes organizational ownership of quality at all levels
Lead and continuously improve a results-driven Quality Management System focused on customer satisfaction, continuous improvement, associate development, business growth, and financial performance
Provide executive leadership to Quality Assurance, Regulatory, Quality Engineering, and Sustainability teams, including recruitment, development, performance management, and succession planning
Oversee quality operations across corporate functions, manufacturing plants, and domestic and international suppliers to ensure compliance with LC, customer, and regulatory requirements
Direct product safety, compliance, and technical risk management processes throughout the supply chain to ensure product integrity and consumer safety
Create, review, and maintain product specifications, testing protocols, inspection procedures, and approval processes for components and finished goods
Lead corrective and preventive action systems addressing nonconforming materials, products, and processes with minimal disruption to operations and customer service
Direct internal Quality Management System audits and oversee supplier and customer factory audits, including GMP compliance
Collaborate cross-functionally to resolve customer complaints, product claims, and quality performance issues
Develop and communicate quality metrics and KPIs across the organization and partner with plant leadership to drive action plans and defect reduction
Provide statistical analysis and process control expertise to manufacturing operations to support continuous improvement initiatives
Oversee Quality SOPs, document control, training programs, and compliance documentation across LC and the supply chain
Prepare and present quarterly Quality Management and KPI reports to Executive Leadership
Lead sustainability strategy execution across the global supply chain, including materials, processes, and environmental impact reduction initiatives
Ensure compliance with global, federal, state, and customer regulatory requirements related to product safety, chemical management, labeling, packaging, and advertising
Direct compliance with regulations including, but not limited to, CPSIA, Prop 65, Cal TB 117, FTC, flammability standards, REACH, TSCA, and customer-specific requirements
Establish and oversee testing protocols and certification programs supporting product claims and traceable content standards such as Organic, Recycled, and Responsible sourcing certification
Manage customer-specific product validation testing and serve as an escalation point for testing discrepancies and approval
Oversee quality engineering functions including product testing, material evaluations, competitor analysis, and technical review
Make final decisions on product acceptance or rejection to minimize risk to manufacturing and end consumer
Manage budgets related to product testing, laboratory services, certifications, permits, and regulatory licenses
Advise Product Development, Merchandising, and Sales leadership on technical feasibility, product risk, and new technology adoption
Coordinate the New Product Development stage gate process and facilitate cross-functional communication for successful product launches
Provide technical textile expertise to internal teams and suppliers, particularly related to performance claims, fabric development, and compliance challenges
Validate testing accuracy through lab audits and correlation studies and oversee supplier technical performance KPIs
Perform additional duties and lead special projects as assigned
Qualification
Required
Bachelor's Degree required, preferably in Textile Chemistry, Textile Engineering, Apparel Engineering, or a related technical discipline
10 or more years of progressive experience in Textile Quality Assurance and/or Product Development with a strong technical background in fabric, component, and product testing and inspection
Prior corporate leadership or management experience within a manufacturing organization
Demonstrated expertise in Quality Management Systems, including ISO 9000 and ISO 14000 standards
Strong problem-solving capabilities with proven application of Continuous Improvement methodologies such as Lean and Six Sigma
In-depth knowledge of global, federal, and state regulatory requirements related to product safety, labeling, chemical compliance, and sustainability
Excellent color vision with demonstrated experience in color management and color approval processes
Advanced computer proficiency, including Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint
Experience using statistical analysis software tools for quality and process improvement
Exceptional written and verbal communication skills, with the ability to effectively engage associates at all levels, suppliers, customers, and external stakeholders
Demonstrated ability to recruit, lead, develop, and retain high-performing teams while fostering a collaborative and performance-driven environment
High level of professionalism, thoroughness, and attention to detail
Preferred
Experience working directly with retail customer quality, compliance, and sustainability requirements
Experience with Oracle, Agile, or other ERP and PLM systems
Experience within the bedding or home textiles manufacturing industry
Demonstrated experience leading sustainability initiatives across global supply chains
Proven ability to build strong partnerships across cross-functional teams and external business associates through hands-on leadership and objective decision-making
Company
Live Comfortably, LLC
Live Comfortably maintains the largest manufacturing and distribution footprint for pillows, comforters & mattress pads in North America.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-29Acquired
Leadership Team
Ken Taylor
Chief Financial Officer
Ken Woung
Chief Operating Officer
Recent News
Home Textiles Today
2025-01-04
LinkedIn
2024-04-10
Company data provided by crunchbase