Salesforce · 5 hours ago
Senior Director, Customer Success Manager (Core Clouds/Consumer Business Services)
Indiana - Indianapolis
Full-time
Hybrid
Director/Executive
$210K/yr - $321K/yr
10+ years expSalesforce is the #1 AI CRM, leading workforce transformation through innovation and customer success. The Senior Director will manage a team of Customer Success Managers, focusing on delivering value and insights to enterprise customers while driving growth strategies for the Signature Success Plan.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Lead a team of Customer Success Managers, fostering high standards for value delivery and customer impact
Address and resolve customer blocking issues in collaboration with individual contributors
Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the Consumer Business Services portfolio
Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing
Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed
Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training
Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders
As a Frontline Manager, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty
As a Frontline Manager, be responsible for delivery metrics, ensuring consistent progress and results
Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives
Qualification
Required
Possess a minimum of 10+ years with direct experience in customer advisement and team management
Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks
Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels
Showcase a proven track record in talent management, including recruitment, retention, and development
Familiarity with Salesforce's product offerings, services (Sales Cloud, Service Cloud, Agentforce, Data 360), and the larger Consumer Business Services landscape
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase