BLACKCLOAK · 18 hours ago
Client Success Manager
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $70K/yr
2+ years expBlackCloak is a fast-growing company focused on protecting corporate executives and high-profile individuals from digital threats. The Client Success Manager will communicate directly with clients to ensure successful adoption of the BlackCloak platform and deliver outstanding experiences while managing client interactions and support.
Cyber SecurityInformation TechnologyPrivacy
Responsibilities
Participate in client onboarding sessions
Provide advice and guidance (and assist as needed) in the creation of client onboarding and follow-up materials/activities
Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
Partner with the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs
Run client enablement and support sessions
Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks. Serve as a dedicated resource and point of contact to ensure the threats/risks are remediated or accepted by the client
Serve as a dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone
Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud
Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested
Manage and record client interactions within the BlackCloak set of Client Success tools
Contribute to client communications and education initiatives
Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices
Support external and internal customer-facing initiatives and events. There is a potential for limited travel
Participate in on-call shifts for client support, including nights and weekends, or as needed
Qualification
Required
2-3+ years of experience in a Customer Success or IT help desk role
Ability to display highly developed customer service soft skills including empathy and relationship building skills
Ability to work under pressure, organize and prioritize responsibilities
Ability to work in a remote environment with a high degree autonomy
Attention to detail and accuracy is a must
Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
Willingness to travel in limited circumstances
Preferred
Experience working with executive level clients is a plus
2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
CompTIA Security+ or similar security experience is a plus
Benefits
100% Remote Company, within the USA
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents
Health Savings Account with company contribution for eligible medical plans
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend
Company
BLACKCLOAK
BlackCloak is the Pioneer of Digital Executive Protection for corporate executives, family offices and private wealth individuals.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.2MKey Investors
The LegalTech FundBaird CapitalTDF Ventures
2025-03-25Series Unknown· $0.5M
2024-09-17Series B· $17M
2021-07-29Series A· $11M
Leadership Team
Christopher Pierson
Founder & CEO
Chris Linde
General Counsel
Recent News
2025-12-05
Company data provided by crunchbase