Fairmont Hotels & Resorts · 8 hours ago
IT Technician Support
Dallas, TX
Full-time
Onsite
Mid Level
4+ years expFairmont Dallas is a premier hotel located in the Arts District of downtown Dallas, known for hosting numerous events over the years. They are seeking an IT Technician to ensure the hotel’s systems operate securely and efficiently, providing technical support and managing daily IT operations.
HospitalityResorts
Responsibilities
Consistently provide professional, engaging, and friendly service
Lead and manage the hotel’s daily IT operations while ensuring all standards are upheld
Follow all company IT Security Policies related to hardware, software, and data protection
Maintain and monitor Barracuda Cloud backups
Support and maintain end‑user workstations
Provide support for standalone hotel systems, including network‑connected systems, POS systems, interfaces, file servers, and UPS devices
Maintain and manage user accounts within Active Directory
Manage access requests through the corporate grant/revoke ticketing system
Ensure all software installations comply with licensing requirements
Troubleshoot day‑to‑day IT issues for colleagues
Assist with planning and implementing infrastructure changes, upgrades, and system modifications
Implement network security standards set by corporate guidelines
Oversee administration and maintenance of the company’s LAN
Oversee administration of the company’s WAN
Support troubleshooting, system backups, archiving, and disaster recovery processes, providing expert assistance when needed
Collaborate with project teams to support implementation of internal systems
Oversee local help desk operations and respond to escalated issues
Maintain tracking and monitoring software
Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
Ensure company assets are used and maintained responsibly
Balance operational tasks with administrative responsibilities and colleague needs
Follow all departmental and safety policies
Perform other duties as assigned
Qualification
Required
Degree in Computer Engineering or a minimum of four years of practical IT experience
Ability to participate in an on‑call rotation and provide after‑hours support
Understanding of TCP/IP networking
Strong communication, organizational, and interpersonal skills
Excellent problem‑solving abilities with high attention to detail
Reliable, responsible, and highly attentive to accuracy and security
Preferred
CompTIA A+ certification (an asset)
Microsoft certification (preferred)
Knowledge of Active Directory and Group Policy structures (preferred)
Previous hotel IT experience is an asset, but not required
Benefits
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
H1B Sponsorship
Fairmont Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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