Pinnacle Fertility · 6 hours ago
Scheduling Specialist
Bloomfield Hills, MI
Full-time
Onsite
Entry Level
$19/hr - $22/hr
1+ years expPinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics nationwide. The Scheduling Specialist plays a critical role in coordinating patient appointments and procedures, ensuring a high-touch patient experience while optimizing clinic flow.
Health Care
Responsibilities
Coordinate and schedule patient appointments, ensuring accurate communication of all relevant information
Manage appointment changes, including cancellations, rescheduling, and confirmations
Optimize patient satisfaction, provider availability, and treatment room utilization through efficient scheduling both in person and by phone
Schedule surgeries and procedures across designated surgery centers and hospital partners as applicable
Obtain, enter, and track referrals, authorizations, and predeterminations on behalf of patients
Verify and document accurate insurance benefits and eligibility information
Determine and collect required deposits for procedures when applicable
Act as a patient liaison with billing and payments teams to help resolve billing-related questions or issues
Create and maintain daily provider and procedure templates
Maintain and update scheduling manuals and standard operating procedures (SOPs)
Provide exceptional customer service while responding to patient inquiries
Perform other duties and special projects as assigned
Qualification
Required
High school diploma or equivalent required
Strong organizational, communication, and multitasking skills
Ability to work effectively in a fast-paced, patient-facing environment
High level of attention to detail and professionalism
Preferred
1-2 years of hands-on scheduling experience preferred
Minimum of 2 years working in a medical office preferred
Benefits
Comprehensive healthcare
Dental
Life
Vision insurance
Generous PTO
Paid holidays
Retirement savings program
Company
Pinnacle Fertility
Pinnacle Fertility is a physician-centric fertility care platform.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Beth Zoneraich
Chief Executive Officer
Danielle Kaczmarek-Birk
Assistant CBO Manager
Recent News
2025-12-05
Morningstar.com
2025-11-14
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