Orchestra · 20 hours ago
Vice President of Operations & CRM
New York, N.Y.
Full-time
Hybrid
Lead/Staff, Director/Executive
$130K/yr - $150K/yr
5+ years expOrchestra is a strategic communications and marketing company that integrates people, platforms, and stories to help clients build lasting influence. They are seeking a Vice President of Operations & CRM who will lead internal projects, enhance operational efficiency, and oversee HubSpot as the central authority for CRM administration and data governance.
MarketingPublic RelationsTelecommunications
Responsibilities
Lead internal projects, support and lead junior and mid-level staff and proactively make process improvements across the firm
Work closely with a wide range of staff from senior team leaders to administrative staff
Oversee HubSpot as Orchestra’s system of record for growth, pipeline management, and client operations
Partner closely with Leadership, Growth, Finance, and cross-functional teams to translate business strategy into scalable workflows, high data integrity, strong user adoption, and actionable insights
Proactively identify opportunities to enhance operational efficiency, leverage technology and optimize processes across the company
Work cross-functionally with Leadership, Growth, Finance, Operations, HR and other teams to successfully drive projects against deadlines
Lead change management, ensuring successful implementation of initiatives
Oversee relationships with key vendors, negotiate contracts, and ensure optimal service delivery and cost-effectiveness
Manage user access, roles, permissions, and licenses across the full user lifecycle
Serve as the first point of contact for all CRM platform inquiries and troubleshooting
Oversee CRM integrations with other internal systems (e.g., NetSuite, Paylocity, CLM) to ensure reliable data flows
Build and maintain scalable automated workflows to support business processes that reduce manual effort
Partner cross-functionally with Growth, Finance, and client leads to ensure accuracy of pipeline data
Build and maintain CRM reports and dashboards, ensuring alignment with business objectives and KPIs
Prepare business development data for leadership, org-wide presentations, and ad-hoc requests
Design and deliver structured onboarding and ongoing training programs to support new and existing CRM users
Document and maintain CRM standard operating procedures, guides, and FAQs
Continuously assess and refine CRM-related processes, ensuring the platform evolves with business needs
Manage external partners and vendors as needed to build systems integrations and continue to optimize CRM systems and processes
Qualification
Required
5-7+ years of managing operations, preferably for a mid to large organization, and 3+ years of hands-on experience in CRM platform, HubSpot is a plus
Proven ability to design and scale automations, processes, and reporting that improve efficiency, accuracy, and consistency across teams
Demonstrated success driving change management through training and documentation
Strong understanding of growth and revenue operations, including lead management, pipeline structure, forecasting, lifecycle stages, and cross-functional handoffs
Drive to learn new things and problem-solve off the cuff
Strong project management and collaboration skills, with the ability to prioritize and track multiple workstreams across teams while managing concurrent projects in a fast-paced, deadline-driven environment with high attention to detail
Strong writing, editing and research skills with a penchant for paring down and presenting information in a clear and succinct fashion
Ability to take initiative, maintain confidentiality and exercise discretion
Preferred
Experience in public relations, at a firm or agency, or in mergers and acquisitions
Benefits
This role is eligible for end of year bonuses based on firm, team and individual performance.
Company
Orchestra
Orchestra is an operator of a media and communications company that offers branding, designing, media relations, and other such services.
501-1000 employees
H1B Sponsorship
Orchestra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (10)
2023 (28)
2022 (51)
2021 (37)
2020 (39)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase