PepGen · 19 hours ago
Senior Manager, IT
Boston, MA
Full-time
Hybrid
Senior Level
$150K/yr - $190K/yr
5+ years expPepGen is hiring a Senior Manager, Information Technology to support the company’s infrastructure, systems, and applications. This role involves providing direct IT support to end users, managing helpdesk operations, and engaging with IT managed service providers, while focusing on system administration and troubleshooting.
BiotechnologyClinical TrialsMedical
Responsibilities
Serve as the main point of contact for all IT support issues, and you will be expected to provide direct hands-on IT support for end users who expect a high level of interaction and response
Provide occasional ad-hoc IT support during after-hours and on weekends, either remotely or on-site as needed
Ability to flex across IT support tiers/levels and utilize your technical experience to resolve all Tier 1, Tier 2, and Tier 3 issues
Facilitate and escalate Tier 4 support issues with the IT MSP, providing details and communication to the IT MSP on escalated issues, and managing the interaction with the IT MSP on those escalated issues until they are resolved
System administration of enterprise-level SaaS and cloud applications, including license management, user account creation, change management, configuration, and issue resolution
Hardware provisioning, configuration, and setup of laptops for users. Setting up physical servers for lab systems and setting up cloud and virtual servers for cloud applications. Perform lightweight maintenance on physical components of users’ laptops (e.g., replace batteries, wipe laptops for repurpose, send to manufacturer for repair, etc.)
Manage A/V equipment and controlling software in conference rooms and common areas, including setup for company-wide meetings for geographically dispersed user base
Engage with and help manage the relationship with IT vendors, partners, and contractors who provide SaaS, network, A/V, and other IT services to PepGen, and confirm delivery and quality of those services
Install applications and implement new systems and infrastructure, adhering to IT best practices and internal SOPs to meet privacy, regulatory, compliance, legal and technical requirements (21 CFR, HIPAA, GxP, GDPR, etc.)
Partner with the VP, IT to streamline and improve the helpdesk operations and implement a new helpdesk ticketing system
Partner with the VP, IT to identify, evaluate, and select new systems to meet the company’s business and operational needs
Qualification
Required
BA/BS or equivalent degree with a STEM focus. Will consider applicants with no degree but with appropriate level of technical and managerial experience
5-7 years of experience providing direct hands-on IT support to end users and running a helpdesk function, ideally within the life sciences industry. Experience supporting the IT function within a clinical stage biotech company is highly preferred
5+ years of experience in a technical lead or management role managing IT personnel, contractors, and consultants
5+ years of experience directly overseeing IT MSPs and vendors, ensuring quality services and deliverables
Experience managing IT MSPs and their delivery of a broad range of IT services, including network, cybersecurity, and MS 365 platform and applications
Experience communicating and interacting with IT MSPs to escalate and resolve IT issues that cannot be resolved internally
Experience supporting SaaS and cloud applications and operating within a cloud-first computing environment
Extensive system administrator experience with the following systems: MS 365 full environment and related Microsoft technology, including Office 365 apps, Outlook/Exchange, Active Directory/Entra, SharePoint, Teams, and OneDrive. Additional applications include Zoom, Proofpoint, Duo, Cisco Secure Client and VPN, Adobe, DocuSign
Deep hands-on experience with managing and administering Okta and single sign-on (SSO) with the ability to enable users with SSO on multiple devices (end user laptops, mobile phones) and troubleshoot any issues
Deep understanding of the various tiers of support issues (Tiers 1 – 4) and knowledge of support service level agreements (SLAs). Demonstrated ability to triage, categorize, and prioritize issues for quick response, turnaround time, and completion
Experience entering and tracking IT support issues in a helpdesk ticketing system and reporting performance metrics from the ticketing system. Experience implementing a helpdesk ticketing system in a greenfield environment
Understanding of hardware lifecycle and ability to configure and maintain physical hardware and virtual/cloud infrastructure over its useful lifecycle, from initial provisioning to sunset or disposal
Experience with computer network infrastructure and management of networks and subnets, ability to setup computers and devices on the company network and configuring VPN for users
License management for SaaS applications to optimize license availability and usage and to minimize costs
Benefits
Discretionary annual bonus
Equity
Health insurance (including medical, dental, and vision)
Life and disability insurance
Paid time off with paid holidays
Paid parental leave
A 401(k) plan
Cell phone reimbursement
Student loan repayment or 529 contributions
Lifestyle spending account
Company
PepGen
PepGen is empowering nucleic acid therapeutics to go the distance.
51-200 employees
H1B Sponsorship
PepGen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$354.68MKey Investors
RA Capital Management
2025-09-24Post Ipo Equity· $115M
2024-02-07Post Ipo Equity· $80.1M
2022-05-06IPO
Leadership Team
James McArthur
Chief Executive Officer
Hayley Parker
Senior Vice President
Recent News
2025-12-09
2025-12-08
Company data provided by crunchbase