AT&T · 9 hours ago
Availability Manager (TM I) (Government)
Columbia, MD
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $112K/yr
3+ years expAT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. They are seeking an experienced Availability Manager to ensure operational excellence, service availability, and rapid incident resolution in a large government contract.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supervise 24x7 operations center staff, ensuring effective identification, prioritization, and resolution of operational issues to meet or exceed service level agreements (SLAs) and customer objectives
Implement moderately complex core business processes and actively participate in process improvement initiatives to enhance customer service and operational efficiency. Identify significant process matters or enhancements and drive their successful implementation
Lead incident response during critical outages, coordinating resources, driving rapid resolution, and ensuring timely, clear notification to management and customer points of contact (POCs)
Evaluate employees’ performance, provide coaching and mentoring for professional growth, and address performance issues. Make informed recommendations for personnel actions as needed to build a high-performing team
Prepare and deliver daily reports on incidents, changes, problem tickets, and SLA status. Develop summary reports on major incidents occurring during shifts, ensuring management and stakeholders are well-informed
Prepare and manage operations center staff scheduling to ensure continuous coverage and optimal resource utilization in a 24x7 environment
Communicate professionally and effectively with all levels of personnel, from frontline technicians to senior management, fostering a collaborative and responsive operations culture
Qualification
Required
Bachelor's degree in engineering from an accredited college or university is desired
Four (4) additional years of relevant network engineering experience may be substituted for a Bachelor's degree
Three (3) years of related experience
Demonstrated experience scheduling and supervising staff in a 24x7 operational environment
Strong troubleshooting abilities in both networking and desktop support
Proficiency with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent
Exceptional time management, communication, interpersonal, and presentation skills
Proven ability to communicate professionally with all levels of personnel and stakeholders
Strong leadership skills with a track record of developing high-performing teams
Ability to work in a fast-paced, mission-critical environment with shifting priorities
Availability to provide on-call support or work non-standard hours as needed
Required Clearance: TS/SCI with polygraph
Preferred
Experience with enterprise management monitoring tools such as HP OpenView, SolarWinds, or Splunk
DoD 8570 Certification
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
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