Akkodis · 6 hours ago
Desktop Support Technician
Bloomington, MN
Full-time
Hybrid
Entry, Mid Level
$20/hr - $28/hr
1+ years expAkkodis is a company seeking an IT Help Desk Specialist for a client in the Minneapolis-St. Paul area. The selected candidate will provide technical support primarily via phone, email, and support portal, and will also be involved in onsite support and various projects.
Information Technology & Services
Hiring Manager
Mia Harpster
Responsibilities
Provide technical support via phone, email, and support portal. Limited onsite may be required under certain situations
Responds and remediates support requests, alerts within established SLA’s as defined by client agreements
Works with other resources and vendors to deliver effective technical support services
Identifies, documents and troubleshoots user computing issues to resolution and maintains customer satisfaction
Utilizes ConnectWise (PSA) solution along with other service-specific tools and technologies to deliver technical support services and document time and support activities
Updates service request information with accurate documentation of all activities conducted
Be a resource for deployment team, completing projects and other duties as assigned
Qualification
Required
1-3+ years of experience in a technical support role
Willingness to learn
Quick learner/adaptable
Strong presentation skills in front of clients
Basic windows updates, password resets, helping end user with any issues in a Windows environment
CompTIA A+ certification within 90 days of starting if not already held
Understanding of ticketing systems and ability to learn their processes
Ability to pass a background check
Associates degree in Computer Science Information Technology, Business Technology, related field of study, or 2 year+ of equivalent work experience
Minimum 1-year experience in call center and/or technical support role or similar position
Valid driver's license and proof of insurance
Troubleshooting Microsoft Windows Operating Systems
Installation of applications and software
Repairing and diagnosing hardware problems with workstations and laptops
Microsoft Office Suite
Spyware removal, virus removal
Networking Concepts (LAN, WAN, VPN, DHCP, DNS)
Active Directory, Office 365 and Exchange Lite Administration
Preferred
Microsoft MCSA
CompTIA N+
Server+
Security+ or similar
3 years of relevant IT work experience
Experience working for a IT Managed Services organization
Experience with HIPAA/HITECH compliance
Electronic Health Records Systems
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase