Remote Customer Agent (Entry Level) jobs in United States
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FBSPL · 8 hours ago

Remote Customer Agent (Entry Level)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$50K/yr - $65K/yr

FBSPL is seeking a Remote Customer Agent who enjoys helping people make informed decisions regarding their family's future. In this role, you will connect with individuals requesting guidance on long-term benefits planning programs and provide clarity and direction throughout the process.

Business DevelopmentConsultingFacilities Support ServicesInformation TechnologyOutsourcingSoftware
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Growth Opportunities
Hiring Manager
Utpal Prajapat
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Responsibilities

Speak with new inquiries and explore what they’re hoping to accomplish
Explain program choices in a calm, easy-to-understand way
Record conversation notes so clients move smoothly into the next phase
Outline what the upcoming review steps look like
Stay organized as you work through a consistent stream of warm leads
Share simple updates with the internal client team when needed

Qualification

Customer communicationProcess adherenceEmpathyOrganizational skillsReliability

Required

Enjoys helping people make steady, informed decisions for their family's future
Connects with individuals who request guidance on long-term benefits planning programs
Offers clarity, reassurance, and step-by-step direction
Speaks with new inquiries and explores what they're hoping to accomplish
Explains program choices in a calm, easy-to-understand way
Records conversation notes so clients move smoothly into the next phase
Outlines what the upcoming review steps look like
Stays organized while working through a consistent stream of warm leads
Shares simple updates with the internal client team when needed
Communicates in a friendly, grounded way
Likes having a structured process to follow
Is reliable in a remote setting with steady work habits
Enjoys helping people make sense of their options
Doesn't mind repeat tasks and consistent routines

Benefits

Remote position with flexibility
Clear training and daily support
Warm leads supplied
Performance-based compensation with bonuses and residual income

Company

FBSPL

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FBSPL is a BPM consulting firm that assists businesses globally with unique and custom business process solutions.
dateFounded in 2006
location
New York, New York, USA
people-size501-1000 employees
web-link
https://www.fbspl.com/

Funding

Current Stage
Late Stage

Recent News

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Company data provided by crunchbase