American Family Insurance · 3 hours ago
Bilingual Customer Service Representative - PDCC
Phoenix, AZ
Full-time
Hybrid
Mid Level
$25/hr - $31.88/hrAmerican Family Insurance is seeking a Bilingual Customer Service Representative to serve as the first contact for Partnership Distribution customers. This role involves researching customer inquiries, resolving service issues, and providing exceptional customer service while working primarily from home.
Angel InvestmentFinanceVenture Capital
No H1B
Responsibilities
Ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests
Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service
Important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers
Refer more complex issues to appropriate service partners
Qualification
Required
Demonstrates experience providing customer-focused solutions or support
Demonstrated written and spoken communication skills
Demonstrated ability managing multiple priorities in a fast-paced environment
Fluent in Spanish and English, with demonstrated proficiency in oral, written, and reading communication in both languages
Candidates will be required to pass a Spanish language proficiency assessment (oral, written, and reading) as part of the selection process
Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English
Internet connection with a minimum speed of 100 Mbps download and 10 Mbps upload
Preferred
P&C Producer license strongly preferred but not required. Employees are expected to pass their state's P&C license exam within 12 months
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
Founded in 2013
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Reed
Founder. President, and MD
Recent News
Business Insider
2025-12-25
globalventuring.com
2025-12-13
2025-11-14
Company data provided by crunchbase