Martin's Point Health Care · 3 hours ago
Temporary Associate Desktop Support Analyst
Portland, ME
Full-time
Onsite
Entry Level
2+ years expMartin's Point Health Care is an innovative, not-for-profit health care organization dedicated to transforming the health care system. The Associate Desktop Support Analyst is responsible for providing first level technical support, managing support requests, and ensuring computing equipment is maintained with current software updates and configurations.
FitnessHealth CareInsuranceMedicalNon Profit
No H1B
Responsibilities
Participates in the implementation, installation, configuration, monitoring and technical support of all physical endpoints. Including, laptops, desktops, thin clients, printers, and mobile devices
Manages their own ticket queue and resolves the issue or request within the established SLA
Participates in the deployment and license management of all supported software
Provides ***Level One*** support to troubleshoot and resolve incidents
Manages print queues and drivers according to documented processes and procedures
Ensures workstation adherence to all security requirements
Participates in the rotating “on call” schedule with other members of the team for providing support to the business and partners after hours and on weekends
Participates in continuous process Improvement
Performs other duties as assigned
Adheres to all established hardware configuration standards
Initiates network troubleshooting and determination of appropriate escalation path
Writes and updates support documentation for customer and/or departmental use
Qualification
Required
Associates degree in Computer Science, Information Systems or equivalent combination of education and experience
2+ years of experience in a Help Desk, Service Desk, or comparable environment
Demonstrates an understanding of and alignment with Martin's Point Values
Working knowledge with laptops, desktops, and thin clients
Working knowledge with mobile devices, including iOS and Android
Working knowledge with desktop and server operating systems
Working knowledge with Microsoft Active Directory
Working knowledge of permissions and group policies
Working knowledge of the Microsoft Office Suite
Working knowledge with virtual desktop environments
Working knowledge with audio visual systems, including displays and basic sound system connections
Working knowledge of networking, including Wi-Fi and LAN connections
Working knowledge of desktop patching processes
Working knowledge of published applications
Working knowledge of remote access systems, including VPN
Proven customer service and problem-solving skills, working face-to-face and on-site with customers
Requires travel to sites throughout Maine, New Hampshire, Vermont, and New York State
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Company
Martin's Point Health Care
Martin’s Point has nine health care centers in Maine and New Hampshire offering primary and specialty care to those with most major health.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael LeBlond
VP, CHIEF TECHNOLOGY OFFICER
Amanda Jackson
Chief Financial Officer
Recent News
NH Business Review
2025-10-09
2025-10-02
2025-10-02
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