Hagerty · 3 weeks ago
Assistant Manager, Hagerty Garage & Social - Van Nuys, California
Van Nuys CA Garage
Full-time
Onsite
Entry, Mid Level
2+ years expHagerty is an automotive enthusiast brand and the world’s largest membership organization. The Assistant Garage Manager will work with the General Manager to establish a profitable business through client management, vehicle management, and maintaining a presentable facility.
Auto InsuranceInsuranceInsurTech
Responsibilities
Provide exceptional customer service for our Members
Work with senior management to lease garage spaces to ensure maximum occupancy
Conduct facility tours, accurately outlining services and offerings to prospective members
Collaborate with the Car Concierge to execute vehicle logistics, including check-in, parking, and preparation for pickup
Actively manage and update key boxes, accounting for all cars within the facility
Manage client registration
Ensure facility cleanliness at all times
Own the client servicing relationship. Working directly with clients to facilitate their vehicle service needs
Assist the Car Concierge with washes and details when necessary
Partner with the Car Concierge to coordinate and execute service work, ensuring all jobs are completed in a timely fashion
Maintain the client database, ensuring all records are up-to-date and member inquiries are addressed in a timely manner
Work with other Hagerty team members on an as-needed basis to create the best possible member experience
Qualification
Required
Minimum of 2 years of management experience in an automotive logistics environment
Passion and enthusiasm for cars, automotive culture, customer service, operational excellence and a team-oriented mindset
Demonstrated ability to deliver a high level of customer service
Comfortable working in a dynamic, service-focused environment
Experience in automotive related sector
Ability to move and operate a variety of high-end vehicles with care and professionalism
Valid Driver's License and good standing driving record
Must be available to travel for events and work some nights and most weekends
Must be able to perform physical tasks (lifting up to 50 lbs, standing and walking for long periods of time)
Strong problem-solving abilities and attention to detail
Ability to effectively communicate verbally and in writing
Proficient user of MS Office products: Word, Excel and PowerPoint
Impeccable attendance record
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
Company data provided by crunchbase