TD SYNNEX Multi-Country Area (English) · 4 days ago
Sr Director, HR Specialized Services
United States
Full-time
Remote
Director/Executive
10+ years expTD SYNNEX Corporation is seeking a Senior Director, HR Specialized Services who will play a critical leadership role in reimagining how HR services are delivered. This role involves building and leading a global HR Shared Services team focused on delivering high-quality support across key HR processes, while ensuring a culture of excellence and innovation.
Information Technology & Services
Responsibilities
Stand up and lead global HRSS Tier 1 and Tier 2 delivery teams/ workflows, ensuring excellence in responsiveness, resolution quality, and experience
Establish scalable shared services pods aligned to business needs, time zones, and language capabilities
Monitor service performance through KPIs, SLAs, and feedback loops, working closely with the HRSS Operations Lead to resolve gaps and drive improvement
Partner with the HRSS Operations Lead to coordinate readiness activities for Wave 1 countries, including content review, process mapping, and intake planning
Align delivery structure with operational requirements, country-specific needs, and system capabilities as identified by the HRSS Operations Lead
As HRSS operations scale, ensure a smooth transition of intake, escalation, and support workflows into the delivery organization
Collaborate internally to implement and evolve AI-driven Tier 0 solutions
Ensure content developed by country SMEs and COEs is effectively activated and maintained in the knowledge base for employee and manager self-service
Monitor chatbot performance and deflection rates to optimize usage and reduce manual workload
Coordinate with COE leaders to scope, onboard, and execute shared services support for transactional and repeatable work
Establish handoff protocols, work intake governance, and clear RACI for shared services pods supporting COEs
Help evaluate offshoring and nearshoring opportunities based on operational and cost-efficiency factors
Implement consistent service standards, escalation processes, and regional support models that allow for global scale with local flexibility
Collaborate cross-functionally with HRBPs, ER, Payroll, and Compliance to ensure delivery aligns with enterprise-wide goals
Qualification
Required
10–15 years of progressive HR leadership experience, with demonstrated success in HR service delivery or shared services operations
Broad HR experience (HRBP experience) and acumen is critical towards ensuring appropriate alignment, development, and product ownership
Deep understanding of service delivery structures, shared services technologies, and self-service enablement preferred
Track record of leading transformation initiatives, including AI or automation integration and process redesign
Experience in managing complex, matrixed organizations across geographies
Strong communication, stakeholder influence, and team development skills
High learning agility, innovation mindset, and ability to thrive in ambiguity
Preferred
Deep understanding of service delivery structures, shared services technologies, and self-service enablement preferred
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase