Sherwin-Williams · 8 hours ago
eCommerce Integrations Specialist
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
$82,208/wk - $2/wk
2+ years expSherwin-Williams is a leading company in the paint and coatings industry, and they are seeking an eCommerce Integrations Specialist to build and maintain relationships with clients for digital solutions in procurement, billing, and reporting. This role involves overseeing client integrations and onboarding, as well as enhancing customer satisfaction through innovative solutions and process improvements.
ChemicalManufacturingSales
Responsibilities
Represents the PSG business segments/regions within Sherwin-Williams eBusiness Center of Excellence
Focuses on strategic developments of the integrations team and works with the National Accounts sales team to prioritize customer needs
The PSG integrations specialist responsibility is inclusive of facilitating PSG customer procurement system integrations ( PunchOut /Hosted/non-Catalog) by working with the PSG Catalog and Customer Operations teams within eBusiness, as well as Site Operations, National Accounts, Credit, and IT teams to meet customer needs and business objects
Provides guidance to other Digital Marketing peers on customer experience and operations
Provides reporting and training/onboarding support
Develop and maintain process documentation to ensure quality standards and practices are consistent, up-to-date, and communicated across the team
Work with manager, external customers and the Sherwin-Williams sales and credit organizations to implement customer/vendor focused eCommerce solutions
Integrate with clients according to schedules; customer requested catalogs and electronic invoicing
Accurately maintains and updates customer account information to assure all locations can access their catalog, place POs, and receive electronic invoices
Record and document customer profiles so that customer information can be easily accessed by various SW departments
Transition customers from the implementation group to the customer service group in an effective and efficient manner
Works with 3 rd party system providers (i.e., Ariba, Coupa, Oracle, etc.) to understand system requirements for loading data, the format needed to accomplish this objective, and to establish approval dates for catalog uploads so that data is accurate for our customers and stores fulfilling their B2B orders
Troubleshoot issues with the Sherlink team and provide feedback to the Sherlink technical team to correct any errors that would cause customer delay in being able to access orders or invoices
Qualification
Required
Bachelor's Degree or equivalent experience preferably in Marketing, MIS, or e-Business related fields
Minimum 2 years digital catalog development, eCommerce and/or marketing experience is required
Ability to work within a matrix organizational structure, developing strong relationships with all levels of management
Demonstrated ability to influence decision makers
Ability to adjust to the audience when translating between business and technical terminology
Ability to manage and cleanse large data sets
Working knowledge of Microsoft Suite programs such as Excel or enterprise systems
Must be detail-oriented and capable of handling multiple projects at once
Ability to prioritize tasks to meet deadlines in a fast-paced environment
Ability to quickly learn and adapt to new systems and processes
Must possess excellent verbal and written communication skills along with a proven track record of collaboration with multiple internal and external partners
Preferred
Experience working with procurement systems such as OPS, Yardi, Coupa, Ariba, Oracle
Experience with SW Point of Sale systems, processing eCommerce orders from SW Customer Order Entry, and SW Price Record Card structure (Local, National, Schedule, etc.) is preferred
Experience working with the National/Strategic Accounts Sales Organization and management is a plus
Knowledge of PSG Product mix is a plus
Project development timelines and successfully communicate these to internal and external stakeholders
Determine the most appropriate process for establishing and maintaining customer catalog
Make recommendations for catalog format and content
Work with stores and sales group to determine and perform the appropriate course of action to ensure successful EDI transmission and implementation
Benefits
A wide range of world-class benefits designed for you
From retirement to health care, from total well-being to your daily commute
Company
Sherwin-Williams
Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products.
10001+ employees
H1B Sponsorship
Sherwin-Williams has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (86)
2024 (84)
2023 (69)
2022 (76)
2021 (72)
2020 (78)
Funding
Current Stage
Public CompanyTotal Funding
unknown1964-02-11IPO
Leadership Team
Heidi Petz
Chief Executive Officer
Recent News
2026-01-22
The Motley Fool
2025-12-21
2025-12-05
Company data provided by crunchbase