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LTIMindtree · 7 hours ago

Bilingual Customer Service Representative

Frisco, TX

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $60K/yr

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models. They are seeking a Bilingual Customer Service Representative to provide technical troubleshooting, incident logging, and multichannel support to clients while ensuring effective communication and customer service.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Hiring Manager

Anant Singh

Responsibilities

Technical troubleshooting (OS, VPN, email, MDM, basic network)

Incident logging in DEX / ServiceNow

First-call resolution using scripts & KB

Multichannel support handling (phone, chat, email, portal)

Basic AD operations (password reset, unlock, group membership checks)

Communication skills (clear, concise, user-friendly)

Identifying & escalating Major Incidents

Using and updating Knowledge Base

Providing timely ticket updates to users

Customer service & empathy

Basic understanding of ITIL processes

SLA awareness and adherence

Reporting & analytics (basic ticket trend observation)

Collaboration with L2/L3 teams

Basic domain awareness (Windows, macOS, O365, network basics)

Self-learning and continuous improvement mindset

Documentation and process compliance

Qualification

Technical troubleshootingIncident loggingMultichannel supportBasic AD operationsCustomer serviceBasic understanding of ITILReporting & analyticsCollaboration with L2/L3 teamsBasic domain awarenessDocumentation complianceCommunication skillsSelf-learning mindset

Required

Technical troubleshooting (OS, VPN, email, MDM, basic network)

Incident logging in DEX / ServiceNow

First-call resolution using scripts & KB

Multichannel support handling (phone, chat, email, portal)

Basic AD operations (password reset, unlock, group membership checks)

Communication skills (clear, concise, user-friendly)

Identifying & escalating Major Incidents

Using and updating Knowledge Base

Providing timely ticket updates to users

Customer service & empathy

Basic understanding of ITIL processes

SLA awareness and adherence

Reporting & analytics (basic ticket trend observation)

Collaboration with L2/L3 teams

Basic domain awareness (Windows, macOS, O365, network basics)

Self-learning and continuous improvement mindset

Documentation and process compliance

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2651)

2024 (2855)

2023 (2267)

Funding

Current Stage

Late Stage

Leadership Team

Venu Lambu

Chief Executive Officer & MD

Vipul Chandra

Chief Financial Officer

Recent News

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Company data provided by crunchbase