griddable.io · 1 hour ago
Senior Product Manager - eCommerce and Self-Service
Seattle, WA
Full-time
Hybrid
Senior Level
5+ years expGriddable.io is seeking a Senior Product Manager to own core customer-facing capabilities within Salesforce’s next-generation digital commerce ecosystem. The role involves leading the roadmap and execution for experiences across billing, purchasing, and subscription management, while collaborating with various teams to deliver scalable, personalized digital experiences.
AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware
Responsibilities
Customer-Facing Experiences
Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance
Unified Service Layer
API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Execute the vision: Translate our unified commerce strategy into customer-facing capabilities that deliver guided actions, personalization, and automation for a connected customer journey
Define Product Roadmap: Build and maintain the roadmap for your product area, prioritizing initiatives based on customer needs, business outcomes, and technical constraints. Partner with engineers to deliver high-fidelity epics, user stories, and enablement plans
Delivery & Velocity: Lead execution across partner teams, managing sprint backlogs and aligning stakeholders to ensure high-quality delivery
Define what success looks like: Define KPIs for your product area, analyze data to identify friction, and use insights to influence product decisions and prioritization
Influence at Scale: Collaborate closely with product, engineering, pricing strategy, PLG, and GTM teams to align on dependencies and remove delivery obstacles
Qualification
Required
5+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C
Passion for turning complex workflows into elegant, agent-assisted solutions
Exceptional quantitative and analytical skills with a track record of leveraging complex data to identify customer friction, measure product adoption, inform feature prioritization, and clearly demonstrate product ROI
Experience delivering platform capabilities, APIs, or shared services within complex systems
Deep experience defining and managing API-first products and services, acting as the technical liaison between business requirements and engineering implementation for a complex commerce architecture
Proven ability to align and communicate product decisions effectively with engineering, design, marketing, and sales partners, and present product updates clearly to business leaders
Preferred
SaaS or subscription commerce leadership in large-scale platforms
Familiarity with Salesforce ecosystem or comparable enterprise systems
Experience delivering AI-driven, agent-assisted digital commerce experiences
Company
griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8M2019-01-28Acquired
2018-02-28Series A· $8M
Leadership Team
Burton Hipp
VP of Engineering/Founder
Company data provided by crunchbase