Oracle · 2 months ago
Principal Technical Support Engineer
Abilene, TX, United States
Full-time
Onsite
Senior Level, Lead/Staff
$84K/yr - $178K/yr
6+ years expOracle is a world leader in cloud solutions, committed to innovation and inclusion. The Principal Technical Support Engineer will deliver post-sales support and solutions, ensuring high customer satisfaction through advanced troubleshooting and collaboration with various teams.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
No H1B
Responsibilities
The Principal Technical Support Engineer serves as a proactive technical authority responsible for ensuring the highest levels of customer satisfaction through advanced troubleshooting, solution implementation, and risk mitigation
This role is recognized across Oracle, partners, and customers as a top-tier expert in complex, open-systems environments
The engineer will develop and contribute to automated diagnostic tools, instrumentation, and knowledge assets to prevent and resolve customer issues
They will play a critical role in GPU and server diagnostics, early-stage hardware validation, and new product deployment
The position requires deep collaboration with engineering, development, manufacturing partners, and cross-functional support teams to address systemic issues and drive long-term product reliability
This role requires the ability to lift 30 pounds
Qualification
Required
6 to 10+ years of experience in a technical support role
Ability to read, write, and speak English
Proven experience in advanced troubleshooting and solution implementation
Experience in GPU and server diagnostics
Ability to lift 30 pounds
Deep collaboration skills with engineering, development, manufacturing partners, and cross-functional support teams
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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