Ciena · 7 hours ago
Field Applications Engineer
Petaluma
Full-time
Hybrid
Senior Level
$152K/yr - $242K/yr
5+ years expCiena is a global leader in high-speed connectivity, committed to a people-first approach and a flexible work environment. They are seeking a Field Applications Engineer (FAE) to join the Data Center PON Solutions product team, responsible for the successful introduction and adoption of next-generation Data Center Out-of-Band Management solutions targeted at hyperscalers.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Hands-on testing and integration of Data Center Out-of-Band Management solutions in Ciena’s lab facilities and in hyperscaler customer environments
Troubleshoot technical issues in real-time and provide strategic guidance to clients
Document deployment architectures, operational procedures, and best practices
Collaborate with cross-functional teams including Ciena product, R&D, and account teams to define customer requirements for PON-based Out-of-band management solutions in Data Center applications
Responsible for internal Project Management of key technical tasks and deliverables to align with customer-driven evaluation and integration schedules
Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments
Support technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots
Translate customer requirements and observations into actionable feedback for Ciena R&D and product management
Provide input into roadmap decisions, feature prioritization, and usability improvements
Validate best practices, operational runbooks, and customer integration workflows
Validate automated SDN provisioning solutions in hyperscaler DCOM environments
Measure operational performance under real-world workloads
Provide troubleshooting across management plane, control plane, and data plane layers
Train internal FAEs, account teams, and customer operations teams on the new platform
Ensure compliance with customer-specific lab and production certification standards
Qualification
Required
Engineering degree or equivalent experience
5+ Experience in Field Application Engineering or similar roles (customer-facing with deep technical integration)
Hands-on experience with hyperscaler or broadband service provider networks
Familiarity with OMCI Provisioning of PON FTTx solutions
Knowledge of hyperscaler network operations, test methodologies, and tooling
Experience relative to the design and architecture of embedded Linux systems including docker containers, Linux kernel, TCP/IP stack, Forwarding Tables, VLANs
Experience working with UNIX/Linux/RHEL/Ubuntu and/or any other server OS, be it on bare metal and/or Virtual Machine, and system admin functions
Familiarity with open networking or cloud-native networking projects (OpenConfig, gNMI/gNOI/g*, SONiC, etc.)
Familiarity with any of the following data center / SP routing platforms (Arista 7800, Juniper PTX10K, Cisco 8800, Nokia IXR SRL, etc.)
Ability to act as a liaison between customer engineering teams and internal R&D
Excellent communication and client-facing skills, conveying technical issues precisely and accurately
Comfortable balancing short-term customer demands with long-term product goals
Ability to travel as needed to support client engagements
Experience working with strategic account environments
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
2026-01-20
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2026-01-12
2026-01-09
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