Blupace Tech · 17 hours ago
Virtualisation Desktop Support Engineer L3
New York, NY
Contract
Onsite
Senior Level
$28/hr - $32/hrBlupace Tech is seeking a Virtual Desktop Support Engineer L3 to join their Virtual Desktop Operations team. The role involves providing 24/7 support to internal and external users, managing multiple Citrix Sites and VDI, and ensuring a consistent user experience through monitoring and automation.
Information TechnologyMobile AppsSoftwareUX Design
Responsibilities
Manage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)
Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics
Manage Remote Desktop PC deployment, Configuration and Troubleshooting
Monitoring the performance of Citrix components to maintain the consistent user experience
Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform
Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently
Analyse incidents, identify root causes and provide solutions for system issues
Analyse existing workloads and implement automations where possible
Assist other line technicians with support issues where required and mentor them where necessary
Provide technical support and advice to users
Compose required service\support documentation
Understanding of the security protocols within the banking environment
Assists in integrating, configuring and testing infrastructure solutions provided by Engineering
Take direction from Engineers and Senior Engineers in all areas of system support and system performance
Ensures quality and efficiencies in implementation and maintenance of systems
Broad understanding of BCM/DR related activities within the service
Capacity Planning and Monitoring
Qualification
Required
Strong broad and current technology knowledge acquired in enterprise scale infrastructure organization
Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront and Citrix Cloud etc
Skills and Experience of managing Citrix Cloud and on prem environment
Experience of managing Azure VDI deployment
Experience of managing large scale VDI/RPC deployments
Experience of monitoring capacity and performance of Citrix components
Knowledge of Microsoft desktop operating systems in enterprises
Company
Blupace Tech
Blupace Tech is your trusted partner for digital evolution—empowering enterprises for over 20+ years through intelligent transformation and innovation.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase