Permutive · 7 hours ago
Technical Solutions Engineer
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $135K/yr
4+ years expPermutive is a data collaboration platform that powers the advertising ecosystem, focusing on privacy and collaboration. The Technical Solutions Engineer will provide advanced technical support, troubleshooting complex client issues, and translating technical solutions for non-technical stakeholders.
AdvertisingInfrastructureManagement Information SystemsPublishing
Hiring Manager
Lucy Willingham
Responsibilities
Serve as a Level 2 escalation point for customer tickets, providing in-depth troubleshooting, root cause analysis, and resolution guidance
Translate technical issues and solutions into clear, actionable guidance for non-technical stakeholders
Collaborate with Customer Success Managers (CSMs) to understand business impact, prioritize issues, and communicate effectively with customers
Partner with Engineering to resolve technical escalations and identify opportunities to increase self-sufficiency
Mentor and upskill Level 1 Customer Operations Specialists (COSs), providing guidance on ticket resolution, technical challenges, and best practices
Develop custom solutions on top of the Permutive infrastructure to solve client, business, and team-efficiency needs
Contribute to the internal knowledge base and process improvements to enhance operational efficiency and customer experience
Participate in customer calls to guide resolution and offer technical expertise
Qualification
Required
4–6+ years of proven experience in a technical customer support or engineering operations role
Proficiency in JavaScript, TypeScript, and core web development concepts
Proven commercial experience in a technical customer-facing role
Deep understanding of web technologies, APIs, and/or adtech/martech platforms
Strong problem-solving skills and ability to troubleshoot complex technical issues
Experience communicating complex technical concepts to non-technical stakeholders
Strong written and verbal communication skills
A thoughtful, curious, and solutions-oriented approach to your work
Experience using a ticketing system through customer service software like Zendesk or Jira
Ability to work independently and collaboratively across teams
Commutable distance to NYC, with a requirement of 2 days in the office per week
Preferred
Experience in the adtech or martech ecosystem
Mobile application troubleshooting experience
Understanding of application troubleshooting across web, mobile, or OTT platforms
Scripting experience in Python, Scala, or similar languages
REST API knowledge
SQL knowledge or similar technical querying experience
Background in mentoring or training team members
Benefits
As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success.
Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones.
Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs.
A $450 budget helps you create the perfect home office setup.
Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
Ongoing training and development opportunities fuel your career aspirations.
We prioritize your well-being with free access to TalkSpace, our mental health partner.
Comprehensive health, dental, and vision coverage keeps you and your family feeling your best. Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%.
Company
Permutive
Permutive is an audience platform for advertisers and publishers to plan, build, and activate cohorts while keeping everyone’s data safe.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$105.03MKey Investors
SoftBank Vision FundOctopus VenturesEQT Ventures
2021-11-02Series C· $75M
2020-07-08Series B· $18.5M
2018-01-02Series A· $10M
Leadership Team
Joe Root
Co-founder
Tim Spratt
Co-founder
Recent News
Company data provided by crunchbase