FastMed Urgent Care · 5 hours ago
Performance Improvement Manager OHS
Durham, NC
Full-time
Hybrid
Senior Level
5+ years expFastMed Urgent Care is seeking a Performance Improvement Manager OHS to oversee day-to-day clinical operations within occupational health services. This role focuses on optimizing workflows, leading training initiatives, and driving revenue recovery efforts while ensuring consistent performance across clinical staff.
Health CareHospitalPrimary and Urgent Care
Responsibilities
Serve as OHS operations subject matter expert and participate in leadership meetings
Lead Epic optimization for OHS service lines
Collaborates closely with internal stakeholders including Business Development, Customer Care, Center Managers, and Regional Directors to gather requirements, map current OHS processes, and develop optimized workflows
Oversee development and delivery of OHS specific staff training content in collaboration with the training team. Help train OHS specific processes onsite at the Center (as needed)
Create an optimized process and workflow to manage clinical staff certifications (e.g., DOT physicals, drug/alcohol testing) and support Center Managers in coordination with credentialing and human resources
Provide certifications as needed during OHS service line audits
Lead OHS service line related audits
Lead performance improvement for eScreen metrics and Center of Excellence program
Administer employee enrollment and maintenance in the eScreen system
Provide real-time support to clinical staff for OHS operational issues
Manage CoWork system and vendor relationship for EPS billing
Maximize EPS revenue recovery, focusing on aged accounts and denial prevention
Maintain open communication with Revenue Cycle and Clinic Leadership teams
OHS liaison between RCM to improve OHS billing practice
Coordinate with Regional Directors (RDOs) on delivery and problem solving of the OHS service line
Coordinate with the OHS Medical Director to resolve client and clinical issues
Assist OHS Medical Director to ensure new provider hires complete work comp training curriculum
Manage and coordinate OHS equipment and EPS services and assist clinic staff to ensure consistent availability
Perform other duties as assigned
Qualification
Required
Bachelor's degree in healthcare or management field of study or equivalent work experience within a healthcare setting
At least 5 years of experience in OHS care delivery
At least 2 years of EPIC Experience (certification preferred)
Process and results-oriented with strong analytical skills
Proven cross-functional collaboration and performance management
Excellent communication, presentation, and interpersonal skills
Proficient in MS Office (Excel, Word, PowerPoint)
Self-directed, adaptable, and organized
Strong problem-solving and decision-making abilities
Effective time management and team coordination
Willingness to travel within region as needed
Preferred
EPIC Certification
Company
FastMed Urgent Care
FastMed is one of the largest urgent care providers in North Carolina.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-18Acquired
Leadership Team
Web Golinkin
CEO
Dan Murphy, CPA
Chief Financial Officer
Company data provided by crunchbase