Open Systems Technologies · 3 hours ago
Help Desk Specialist
Miami, FL
Contract
Onsite
New Grad, Entry LevelOpen Systems Technologies is seeking a Help Desk Specialist to provide technical support and assistance to employees or customers. The role involves diagnosing and resolving hardware, software, and network issues, while also managing IT assets and ensuring compliance with security best practices.
RecruitingStaffing Agency
Responsibilities
Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats
Qualification
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Language: English & Spanish
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment
Preferred
IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
Experience with enterprise security tools (firewall, antivirus, endpoint protection)
Previous experience in a customer-facing IT support role
IAM Application JIRA (Control of users with special profiles)
Ivanti MdM
Azure by Microsoft
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NetX 360
Aravo TPRM
Salesforce
Company
Open Systems Technologies
Open Systems Technologies provides smart staffing solutions.
Founded in 1990
201-500 employees
H1B Sponsorship
Open Systems Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (29)
2023 (26)
2022 (19)
2021 (43)
2020 (48)
Funding
Current Stage
Growth StageCompany data provided by crunchbase