ESPO Corporation · 3 hours ago
Customer Service Representative/Inside Sales
LaGrange, GA
Full-time
Hybrid
Entry, Mid Level
$58K/yr - $65K/yr
2+ years expESPO Corporation is a leader in Technical Recruiting & Staffing since 1965, and they are seeking a Customer Service Representative/Inside Sales. This role is responsible for working with the outside sales team to drive sales growth, proactively contacting customers to obtain sales, and maintaining accurate records in the CRM system.
Human ResourcesIT ManagementRecruitingStaffing Agency
Responsibilities
Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments
Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions
Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention
CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system
Product Knowledge: A strong understanding of the products or services being sold
Obtains sales orders for aftermarket parts by working with Outside Sales
Updates and maintains accurate CRM database files of all assigned accounts
Prepares routine cost estimates as required and provides follow-up on principal cost requests
Processes formal complaints, customer returns, and customer adjustments in a timely manner
Actively assist with resolutions of accounts receivable problems
Perform special projects and duties as required
Qualification
Required
Two years of comparable work experience in a related field (industrial parts)
Proficiency in Microsoft Office and CRM
Excellent verbal and written communication
Emotional intelligence (EI)
Strong analytical and problem-solving skills
Attention to Detail
Resilience
Time management and organizational skills
Preferred
A bachelor's degree is preferred
Benefits
PTO
Group Health and Dental Insurance
401k after satisfying the applicable waiting period
Company
ESPO Corporation
ESPO Corporation is the midwest leader in technical staffing, business support, and engineering solutions since 1965.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Business Journals
2023-02-03
Company data provided by crunchbase