Suftech Consulting · 15 hours ago
Support Technician
Richmond, VA
Contract
Hybrid
Senior Level, Lead/Staff
8+ years expSuftech Consulting is seeking a Support Technician to provide back-end support for enterprise technology systems. The role involves quality control, user administration, workflow review, and troubleshooting, along with creating documentation and providing customer service to users.
Information Technology & Services
Responsibilities
Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system
Experience in creating job aids and user/admin documentation for users of enterprise technology system
Experience providing advanced and escalated technology service support
Experience with Microsoft Office 365
Provide professional technical customer service to users
Qualification
Required
8+ Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system
Preferred
1+ Experience in creating job aids and user/admin documentation for users of enterprise technology system
3+ Experience in using the Cority GX2 platform specifically
3+ Experience providing advanced and escalated technology service support
1+ Experience with Microsoft Office 365
1-3 Provide professional technical customer service to users
Company
Suftech Consulting
Suftech Consulting is a strategy-led management consulting firm that advises organizations on complex decisions across technology, business operations, workforce strategy, and governance.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase