Capital One · 6 hours ago
Customer Management Project Manager / Chief of Staff (Remote Eligible)
United States
Full-time
Remote
Mid, Senior Level
$138K/yr - $158K/yr
4+ years expCapital One is a financial services company seeking a Customer Management Project Manager / Chief of Staff. This role involves managing strategic priorities, supporting the leadership team, and ensuring operational excellence while enhancing team culture and communication.
Financial Services
No H1B
Responsibilities
Partner closely with the LT to drive the forward leaning direction for the team and create a cross functional view of the destination
Facilitate the creation of presentations that articulate the strategy to key internal and external stakeholders
Play an integral role in enhancing our intentional, team-oriented organizational culture and facilitate a management system to ensure organizational effectiveness
Lead initiatives to address associate engagement strategies
Ensure alignment across the organization through strategically designed updates around strategy and progress, often in partnership with the communications team and CoS office
Partner closely with field effectiveness colleagues to ensure streamlined orchestration of activities such as LT meetings, Offsite planning, All Hands Events, and LT events
Support and in some cases lead moderate to large horizontal priorities and special projects across the team
Ensure the right metrics are in place to track and manage priorities, outcomes, risks, budgets, etc
Qualification
Required
Bachelor's Degree or military experience
At least 4 years of experience in Project Management or Process Management
At least 4 years of experience building and influencing strategy
Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda
Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes
Strong project management and organizational skills, with an understanding of, and appreciation for, how the sales and client management 'field' operates
Highly-motivated, self-starter who can work autonomously and can independently take initiative
Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction
Proven experience in operating with discretion when handling highly sensitive issues
An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging
Preferred
Master's Degree
3+ years experience in a sales or client management role
3+ years of experience serving in a Chief of Staff or Project Management role in a large, complex and matrixed organization
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Morningstar.com
2026-01-23
legacy.thefly.com
2026-01-23
Company data provided by crunchbase