TNTP · 3 hours ago
Director, Technology - Infrastructure and Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$108K/yr - $162K/yr
4+ years expTNTP is a national organization focused on reimagining America’s public education system. As a Director of Infrastructure and Operations, you will lead the execution of TNTP’s infrastructure and IT operations strategy, ensuring stability, security, and service excellence across core technology platforms.
EducationNon ProfitProject Management
No H1B
Responsibilities
Oversee day-to-day operations for infrastructure, cybersecurity, and service desk, ensuring high availability and optimal performance of cloud services (AWS, Azure) and core systems
Drive a culture of continuous improvement utilizing ITSM and ITIL best practices, ensuring the highest standards of efficiency, reliability, security, and user satisfaction
Monitor and manage Service Desk ticket queues for content accuracy, completeness, proper routing, first call resolution, problem detection, and prompt closure
Implement and maintain security controls, vulnerability management, and compliance
Lead a team of professionals responsible for managing the Service Desk, Microsoft 365, Infrastructure, Cybersecurity, and other internal and external client facing platforms across the organization
Develop and maintain an IT operations roadmap aligned with organizational priorities and infrastructure lifecycles, supporting effective change management to enhance reliability, security, user experience, and seamless adoption of initiatives
Own operational KPIs including system uptime, incident resolution times, and security compliance metrics
Build an inclusive team culture, growing and developing other technical staff to be successful in their work and career
Develop and maintain strong relationships with vendors and partners to optimize the performance and functionality of supported platforms
Effectively oversee multiple projects and initiatives by strategically prioritizing tasks, managing scope, communications, teams, and budgets to ensure resource sustainability and successful delivery on organizational goals and priorities
Qualification
Required
4+ years of demonstrated experience leading enterprise IT operations, support and/or infrastructure with significant organizational impact. Experience with Microsoft 365 strongly preferred
4+ years of experience managing teams to tackle complex projects or take on organizational change efforts
Advanced knowledge and experience in the following technologies: Microsoft Entra, Microsoft 365, Azure, SharePoint, Virtual Desktop Infrastructure, AWS, etc
Sound understanding of IT Service Management and clear commitment to ITSM frameworks like ITIL
Proficiency in ticketing systems such as JIRA, ServiceNow, BMC, or similar tools
Proven ability to manage cybersecurity programs and operational risk, including implementing security controls, vulnerability management, and compliance measures
Experience with a wide variety of business analysis techniques, including but not limited to process design, implementation, and improvement; cost-benefit analysis; risk analysis; and metrics and key performance indicators
Experience providing development and cultivation to technical experts within your team
Proven experience managing infrastructure and operations projects that have enterprise impact. Skilled at leading teams, requirements gathering, setting priorities, and adapting to change
Strong communication and facilitation skills paired with critical thinking and problem-solving ability to engage diverse stakeholders, resolve issues, assess risks, and develop long-term solutions in complex, ambiguous situations
Benefits
Generous PTO
Comprehensive benefits, with a range of plans and programs designed to support the physical, mental, and financial wellness of employees and their dependents
Company
TNTP
A national nonprofit founded by teachers, TNTP helps school systems end educational inequality and achieve their goals for students.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$7.8MKey Investors
Kauffman FoundationU.S. Department of Education
2025-05-08Grant
2017-11-01Grant· $7.8M
Leadership Team
Genevieve Thomas
Director
Recent News
2025-11-08
Company data provided by crunchbase