Service Desk Analyst I, Information Technology - Towson, MD jobs in United States
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Sheppard Pratt · 7 hours ago

Service Desk Analyst I, Information Technology - Towson, MD

positionTowson, MD
timeFull-time
remoteOnsite
seniorityEntry Level
money$19.36/hr - $28.69/hr
date1+ years exp

Sheppard Pratt is a community of healthcare professionals dedicated to providing hope and healing. The Service Desk Analyst I is responsible for delivering excellent customer support and timely resolution of service issues raised by end users across the organization.

CharityEducationHealth CareNon ProfitSpecial Education
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H1B Sponsor Likelynote
Hiring Manager
Emma Edwards
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Responsibilities

User account provisioning and de-provisioning
Installation of workstations and applications, including anti-virus and anti-malware
Provide prompt and courteous customer service based on department needs
Determine and recommend products based on company needs and IT protocol

Qualification

Microsoft OfficeMicrosoft WindowsMacOSVPN accessDesktop hardware troubleshooting

Required

Associate degree with a concentration in IT or 1 year of IT experience

Benefits

A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid-time-off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
Generous mileage reimbursement program

Company

Sheppard Pratt

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Sheppard Pratt is a behavioral health and special education system.
dateFounded in 1853
location
Baltimore, Maryland, USA
people-size1001-5000 employees
web-link
https://sheppardpratt.org/

H1B Sponsorship

Sheppard Pratt has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (4)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$0.23M
Key Investors
Horizon Foundation
2023-01-19Grant· $0.23M

Leadership Team

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Harsh Trivedi
President and CEO
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Donna Richardson
Vice President & Chief Development Officer
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Recent News

PR Newswire
New Clinical Trial Conducted at Sheppard Pratt Identifies Predictors of Response to Vagus Nerve Stimulation for Treatment-Resistant Depression
2025-10-13
PR Newswire
Sheppard Pratt Breaks Ground on New Residential Crisis Program in Howard County
2025-06-09
Behavioral Health Business
Headline Risk May Shift JV Market Away from For-Profit Operators
2025-02-21
Company data provided by crunchbase