Tribunus Health · 10 hours ago
Client Success Manager
United States
Full-time
Remote
Senior Level
5+ years expTribunus Health partners with leading specialty medical groups and healthcare organizations to improve financial performance and operational efficiency. The Client Success Manager ensures that trust deepens over time, driving value realization, retention, expansion, and advocacy across a portfolio of sophisticated healthcare clients.
Health CareHospitalMedicalPayments
Responsibilities
Serve as the primary point of contact related to client’s agreement with Tribunus for all assigned accounts, from initial launch through renewal and long-term partnership
Build deep, trusted relationships with physicians, CFOs, account teams, and administrative leaders
Run structured Executive Business Reviews with performance metrics, ROI storytelling, and forward-looking recommendations
Handle client escalations, lead client-Tribunus engagement agreement conversations and amendments, and high-stakes client conversations with composure and clarity
Ensure every client sees and understands the measurable business impact of Tribunus—better rates, contractual protections, and more predictable revenue
Deliver clear, concise, data-backed insights that reinforce value and strengthen confidence
Monitor, prepare materials for and participate in renewal efforts by identifying opportunities
Maintain high client satisfaction and retention across your portfolio
Utilize a consultative sales mindset to identify and drive upsell and cross-sell opportunities: Additional service lines, New geographic expansions, Additional payer contracts, Deeper analytics support, Contract extensions
Own pricing for expansion and enrollment-driven upsells in partnership with BD and leadership, clearly articulating the 'why' behind pricing decisions and ensuring proposals reflect account performance, scope, and ROI
Proactively monitor account KPIs and revenue dashboards to identify pricing risks and growth opportunities, driving timely adjustments and ensuring follow-through across internal teams
Track growth initiatives and ensure follow-through across internal teams
Work closely with Financial Operations, Account Services, and BD to deliver a seamless client experience
Translate client needs, risks, and strategic shifts into actionable internal insights
Provide leadership with visibility into account financial health, engagement performance, and emerging market trends
Qualification
Required
5–7 years of experience in client success/customer success or account management
Strong understanding of healthcare finance, medical group operations, or revenue cycle/payer contracting
Proven ability to manage complex client relationships with multiple stakeholders
Exceptional executive communication—clear, structured, persuasive
Analytical mindset with the ability to interpret data and translate it into actionable insights
Highly organized, proactive, and relentless about driving outcomes
Preferred
Experience working with physician groups, ASCs, MSOs, or health systems
Familiarity with payer contracts, enrollment/credentialing, and reimbursement methodologies
Background in healthcare consulting, RCM/RCI, or healthcare SaaS client success
Company
Tribunus Health
Tribunus Health helps providers obtain in-network status and negotiate to achieve higher reimbursement rates.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase