Lakeside · 2 days ago
Tennis & Pickleball Supervisor
43440, OH, US
Full-time
Onsite
Mid Level
$18/hr - $20/hrLakeside Chautauqua is a family destination that has been nurturing the mind, body, and spirit for over 150 years. The Tennis & Pickleball Supervisor oversees the performance of the staff, manages daily operations, and ensures a high-quality experience for guests at the tennis and pickleball facilities.
ManufacturingMarketingPharmaceutical
Responsibilities
Supports the mission of Lakeside Chautauqua and a culture of belonging at the Williams Tennis Campus and Hubbard Pickleball Courts
Provides excellent customer service to ensure high quality customer experience and satisfaction. Works to resolve all related issues tactfully, effectively, in a timely manner. Ensures a safe facility and welcoming atmosphere for all guests and staff of the Courts
Supervises all department staff and coordinates staff schedules to support open tennis and pickleball hours, programs, lessons, and events
Oversees daily Williams Tennis and Hubbard Pickleball Court usage, operations, programs, special events, including lessons and special groups programming
Maintains confidentiality of guest’s personal information
Utilizes registration software, maintaining rosters and updating information
Performs required court and equipment maintenance. Performs water sprinkler system checks to ensure a safe environment for all those who use the facility, reports any issues to Recreation Director and Maintenance
Delegates court maintenance tasks as needed to Tennis & Pickleball staff, dragging the courts, refreshing lines, drying hard courts, etc. at Perry Park, Williams and Hubbard Courts
Able or willing to learn how to professionally string tennis rackets
Knows and is able to communicate the rules of how to play tennis and pickleball
Coordinates a minimum of 3 hours every 30 days of documented EAP/First Aid drills, customer service scenarios with all Tennis and Pickleball staff, Safety Services and Director of Recreation
Attends Supervisor meetings weekly with Director of Recreation
Collaborates with the Program Coordinator to ensure that all scheduling of tennis and pickleball private lessons and programs are delivered accurately and efficiently
Manages the Williams Tennis and Hubbard Pickleball staff to maintain accurate participant information for all classes and programs
Organizes and supervises daily/regular cleaning and maintenance of entire tennis and pickleball campus including restrooms, courts and surrounding grounds
Effectively carries out Emergency Action Plan (EAP) and skillfully respond to all first aid situations
Reviews and signs off on all incident reports and submit them to the Director of Recreation and HR within the same day
Communicates and coordinate all weather and emergency related closures of the courts with the Director of Recreation and Safety and Security Department if needed
Ensures that all certifications for Williams Tennis and Hubbard Pickleball Courts, location and staff, are current and on file in the main office
Oversees that all Lakeside Chautauqua, Departmental, and Facilities rules and regulations are adhered to; Interacts with facility and guests to ensure safe utilization and adherence to policies and procedures
Maintains required signage stating safety rules, facility hours and regulations
Maintains an inventory of all programs, concessions, maintenance equipment and first aid supplies
Maintains staff rotations and break periods
Conducts mid- and end of season employee evaluations with the Director of Recreation
Works to ensure all facilities and equipment are clean, organized and in good working conditions. Communicates immediately any facility maintenance, equipment needs or work orders
Files accurate financial records of all fees collected – if applicable
Manages cash drawers and reconcile daily and follow Lakeside daily deposit procedure
Collaborates with Director of Recreation and Maintenance in coordinating opening and closing tasks each season
Monitors court time and usage during peak times to ensure availability to all visitors
Season Pass Eligibility: Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside‑provided housing are required to work a minimum of 32 hours per week . Season passes are for employment use only and must be returned on the employee’s last day of employment
Other duties as assigned by Director of Recreation
Update and manage 'Downtime Duties' checklist
Qualification
Required
History of playing tennis
Knowledge and experience in staff supervision
Proficiency in Microsoft office software
CPR and First Aid certified
The ability to motivate and lead staff and students
Excellent organizational, analytical, and problem-solving skills
Exceptional leadership, communication and customer service skills
Preferred
Experience as a tennis and pickleball coach or instructor
Benefits
Season Pass Eligibility: Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside‑provided housing are required to work a minimum of 32 hours per week. Season passes are for employment use only and must be returned on the employee’s last day of employment.
Company
Lakeside
Lakeside manufactures and markets anti-infective medications.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase